Concentrix Customer Support Advisor Hiring 2026 – Non-Voice Process | Chandigarh

Job Description

Concentrix is hiring Customer Support Advisors for its Non-Voice Process in Chandigarh. The role involves providing accurate, prompt, and professional customer support while maintaining quality and productivity standards.

Roles & Responsibilities

• Provide customer support through non-voice channels.
• Follow up with customers to resolve queries effectively.
• Meet assigned targets within agreed timelines.
• Adhere to quality and compliance guidelines.
• Gain knowledge of client products and services.
• Accurately log all customer interactions in company systems.
• Identify appropriate solutions using defined procedures.
• Deliver prompt, reliable, and accurate customer assistance.

Eligibility Criteria

• Graduate in any discipline.
• Freshers can apply; experience preferred.
• Excellent English communication (written & verbal).
• Strong computer navigation and PC knowledge.
• Ability to work in rotational night shifts.

Required Skills

• Strong problem-solving and probing skills.
• Attention to detail and accuracy.
• Ability to multitask in a fast-paced environment.
• Team player with the ability to work independently.
• Adaptable and flexible to process changes.

Benefits

• MIV ₹2,500 included in CTC
• One-way cab facility
• 5 days working with rotational offs
• Equal opportunity employer