WNS Recruitment 2026 – Associate/Senior Associate Operations Vacancy
Job Description
WNS (Holdings) Limited has announced an opportunity for Associate / Senior Associate – Operations at its Airoli, Maharashtra location. This role is suitable for candidates interested in customer service, voice process, BPO operations and business process management.
The position involves handling customer calls, resolving queries, maintaining service-quality standards and achieving operational performance targets. Graduate freshers can apply, while candidates who have completed HSC/12th may also be eligible if they have at least 6 months of relevant experience.
Job Overview
| Particulars | Details |
|---|---|
| Company | WNS (Holdings) Limited |
| Job Role | Associate / Senior Associate – Operations |
| Job Location | Airoli, Maharashtra |
| Work Location | Mindspace Business Park, Airoli |
| Job Type | Full-Time |
| Experience | Graduate Freshers / HSC with 6 Months Experience |
| Qualification | Graduate / HSC |
| Industry | Business Process Management (BPM) / BPO |
| Work Profile | Customer Service / Operations |
| Salary | Not specified in the available job details |
Job Description
The Associate/Senior Associate – Operations position at WNS is primarily focused on customer interaction and operational support.
Selected candidates will be responsible for answering incoming customer calls, understanding customer concerns and providing appropriate solutions using the systems and applications provided by the company.
The role requires candidates to communicate professionally and accurately while maintaining the quality standards expected by the organization. Employees will also be expected to achieve defined operational metrics related to call handling, productivity, utilization and customer service.
This can be a good opportunity for graduates looking to start their career in the BPO, customer service and operations sector, particularly those who have strong communication skills and are comfortable working with computers.
About WNS
WNS (Holdings) Limited is a global Business Process Management company that combines industry expertise with technology, analytics and operational capabilities.
The company provides BPM services across several industries, including travel, insurance, banking and financial services, manufacturing, retail, healthcare, shipping and logistics, and utilities.
WNS works with a large international client base and provides services covering areas such as finance and accounting, procurement, customer interaction services and human resources.
Eligibility Criteria
Educational Qualification
Candidates should meet one of the following requirements:
Graduate Freshers: Graduates with no prior professional experience can apply.
HSC Candidates: Candidates who have completed HSC/12th may be considered if they have a minimum of 6 months of relevant experience.
Experience
Graduate freshers are eligible according to the available job description.
For HSC candidates, a minimum of 6 months of relevant experience is required.
Location
The position is based at Airoli, Maharashtra, at the Mindspace Business Park facility.
Job Responsibilities
Selected candidates may be responsible for:
- Handling incoming customer calls professionally.
- Understanding customer queries and requirements.
- Providing appropriate information and assistance.
- Investigating and resolving customer issues using available tools and applications.
- Maintaining accuracy while processing customer-related information.
- Following defined customer-service procedures and processes.
- Meeting established quality targets.
- Maintaining the required Average Handling Time (AHT).
- Achieving Average Speed of Answer (ASA) and Answer Rate targets.
- Meeting internal production targets.
- Maintaining required utilization levels.
- Achieving productivity targets.
- Following company policies and process guidelines.
- Maintaining clear and professional communication with customers.
Required Skills
Candidates should preferably have:
- Excellent verbal communication skills.
- Good written communication skills.
- Strong listening ability.
- Basic to good computer knowledge.
- Familiarity with computer applications.
- Customer-service orientation.
- Good logical reasoning ability.
- Analytical thinking.
- Problem-solving skills.
- Strong attention to detail.
- Ability to work accurately under pressure.
- Ability to meet performance targets.
- Professional and customer-friendly behavior.
Salary Details
The available job information does not mention a specific salary range for this position.
The final compensation may depend on the candidate’s qualification, experience, role level and company salary structure.
Candidates should confirm the following during the recruitment process:
- Fixed salary
- In-hand salary
- Incentives, if applicable
- Shift allowance, if applicable
- Performance-linked benefits
- Probation terms
- Other employee benefits
Work Location
The job is located at:
SEZ Plot No. 3, Mindspace Business Park, Building No. 14, 1st and 2nd Floor, Airoli Mindspace, Kalwa TTC Industrial Area, Airoli, Maharashtra, India.
Candidates should check the exact reporting location and shift schedule with the recruiter before joining.
How to Apply
Candidates interested in the WNS Associate/Senior Associate Operations position should follow the company’s official recruitment process.
Step 1
Prepare an updated resume highlighting your educational qualification, communication skills, computer knowledge and relevant experience.
Step 2
Search for the WNS Associate/Senior Associate – Operations vacancy on the company’s official careers/recruitment platform.
Step 3
Check the eligibility requirements and job location carefully.
Step 4
Submit your application with accurate personal, educational and employment details.
Step 5
If shortlisted, attend the interview and assessment rounds as instructed by WNS.
Step 6
Complete document verification and other joining formalities if selected.
Required Documents
Candidates should keep the following documents ready:
- Updated Resume/CV
- Recent passport-size photographs
- Aadhaar Card or valid identity proof
- PAN Card
- 10th Mark Sheet/Certificate
- 12th/HSC Mark Sheet/Certificate
- Graduation Mark Sheets
- Graduation Certificate/Degree
- Previous employment documents, if applicable
- Experience Certificate for experienced HSC candidates
- Address proof
- Bank account details, if requested by the employer
Other Important Details
This is a full-time operations position involving customer interaction and process-based work.
Because the position includes incoming calls and customer support, candidates should be comfortable communicating with customers and using computer-based applications.
Performance is an important part of this role. Employees may be evaluated against metrics such as quality, Average Handling Time, Average Speed of Answer, Answer Rate, production, utilization and productivity.
Candidates should therefore be prepared to work in a target-driven customer-service environment.
Who Can Apply?
Graduate Freshers: Yes, graduate freshers can apply according to the available qualification details.
HSC/12th Pass Candidates: Candidates with HSC qualification may be eligible if they have at least 6 months of relevant experience.
Customer Service Candidates: Candidates with previous customer-service, voice-process or BPO experience may find this role relevant.
Computer-Savvy Candidates: Basic proficiency with computer applications is important for the position.
Frequently Asked Questions
Can freshers apply for WNS Associate Operations?
Yes. Graduate freshers are eligible according to the available job description.
Can HSC/12th pass candidates apply?
Yes, HSC candidates can be considered if they have a minimum of 6 months of relevant experience.
What is the job location?
The position is based in Airoli, Maharashtra, at Mindspace Business Park.
What type of work is involved?
The role primarily involves customer calls, query resolution, customer support and operational activities.
Is computer knowledge required?
Yes. Candidates are expected to be proficient in computer applications.
What communication skills are required?
Candidates should have strong listening, verbal and written communication skills.
Is the salary mentioned?
The available job details do not specify a salary amount. Candidates should confirm the compensation during the recruitment process.
Join Our WhatsApp Channel
Join Our Telegram ChannelConnect With Us
WhatsApp ChannelTelegram Channel
Instagram Page
YouTube Channel
Facebook Page
WhatsApp
LinkedIn
