Tech Mahindra Recruitment 2026: Work From Home Customer Support Associate Jobs for 12th Pass Candidates
Job Description
Tech Mahindra is hiring candidates for the position of Customer Support Associate for a Hindi and English voice process. This opportunity is especially useful for candidates looking for a 100% Work From Home job with a minimum qualification of Higher Secondary or 12th pass.
According to the recruitment listing, around 500 openings were advertised for this hiring drive. Both freshers and candidates with previous BPO experience can apply. However, the salary offered to experienced candidates is higher and requires proper employment documents.
The hiring office is based in Kolkata, while the selected candidates will work remotely from home. Candidates must have their own computer system, reliable broadband connection, power backup and a noise-cancelling USB headset.
Applicants should also note that this is a temporary/contractual position for approximately 90 days from the Date of Joining (DOJ) and should not be confused with a permanent Tech Mahindra role.
Tech Mahindra Recruitment 2026 – Job Overview
| Particulars | Details |
|---|---|
| Company Name | Tech Mahindra |
| Job Role | Customer Support Associate |
| Process | Hindi & English Voice Process |
| Job Location | Work From Home / Remote |
| Hiring Office | Kolkata, West Bengal |
| Reported Openings | Around 500 |
| Salary | ₹12,400–₹14,500 In-Hand Per Month |
| Qualification | Minimum 12th Pass |
| Experience | Freshers & Experienced Candidates |
| Experienced Salary Requirement | Minimum 12 Months documented BPO experience |
| Age Limit | Up to 40 Years |
| Job Type | Full-Time, Temporary / Contractual |
| Work Mode | 100% Work From Home |
| Working Days | 5 Days Per Week |
| Weekly Off | 2 Rotational Weekly Offs |
| Shift | 24×7 Rotational Shift |
| Industry | BPM / BPO |
| Department | Customer Success, Service & Operations |
Job Description
Tech Mahindra is recruiting Customer Support Associates to handle customer queries through voice calls.
The selected candidates will be responsible for communicating with customers in Hindi and English, understanding their concerns and providing suitable solutions in a professional manner.
Since this is a voice-based customer-support process, candidates must be comfortable speaking continuously with customers over calls and should have clear verbal communication.
The role is currently being advertised as 100% Work From Home, which means selected candidates can perform their duties remotely instead of travelling to an office every day.
However, applicants must meet the company’s technical requirements for remote working and should be available for rotational shifts, including evening, night, weekend or holiday shifts depending on the roster.
About Tech Mahindra
Tech Mahindra is a global technology consulting, IT services and business-process-services company and is part of the Mahindra Group.
The company provides services across information technology, business process services, artificial intelligence, cloud, engineering, network services, customer experience and digital transformation.
Tech Mahindra currently reports a workforce of more than 146,000 professionals across around 90 countries, serving enterprises across multiple industries.
Eligibility Criteria
Educational Qualification
Candidates must have completed at least:
- Higher Secondary / Class 12 / 10+2 from a recognised board.
Graduation is not mandatory for this Customer Support Associate position.
Candidates who have completed graduation may also apply, provided they meet the other eligibility conditions.
Age Limit
The maximum age limit mentioned for this recruitment is:
40 Years
Candidates above the prescribed maximum age may not be considered for the current hiring process.
Gender
No specific gender restriction has been mentioned in the recruitment information. Eligible male and female candidates may apply.
Experience Required
Both freshers and experienced candidates are being considered.
Freshers
- Previous BPO experience is not mandatory.
- Eligible freshers may receive approximately ₹12,400 in-hand per month.
Experienced Candidates
- Minimum 12 months of documented BPO experience is required to qualify for the experienced salary structure.
- Candidates must be able to provide relevant employment documents.
- Eligible experienced candidates may receive approximately ₹14,500 in-hand per month.
The same recruitment contact details and core eligibility information are also visible in other indexed copies of the job listing.
Job Responsibilities
Selected Customer Support Associates may be responsible for:
- Handling incoming or assigned customer calls.
- Understanding customer questions and complaints.
- Providing accurate information and appropriate resolutions.
- Communicating with customers in Hindi and English.
- Maintaining a professional and polite tone during calls.
- Recording customer interactions in the required system.
- Following company scripts, processes and service guidelines.
- Escalating complicated customer issues to the appropriate team.
- Meeting customer-service quality standards.
- Maintaining productivity and call-handling targets.
- Protecting customer information and maintaining confidentiality.
- Working according to assigned rotational shifts.
- Attending required online meetings, training and team sessions.
Required Skills
Communication Skills
Candidates should possess:
- Strong verbal communication in Hindi.
- Good verbal communication in English.
- Clear pronunciation and speaking ability.
- Good listening skills.
- Ability to communicate professionally with customers.
- Ability to explain information in a simple manner.
Since this is a voice process, the recruitment listing specifically mentions that candidates should not have a major Mother Tongue Influence (MTI) that significantly affects communication.
Technical Skills
Candidates should have:
- Basic computer knowledge.
- Ability to use Windows-based systems.
- Basic internet and browser knowledge.
- Data-entry ability.
- Basic troubleshooting skills.
- Typing speed of at least 25 WPM.
- Approximately 90% typing accuracy.
Soft Skills
Important soft skills include:
- Patience
- Customer-handling ability
- Problem-solving skills
- Active listening
- Time management
- Positive attitude
- Adaptability
- Ability to work under pressure
- Team coordination
- Professional behaviour
Tech Mahindra Customer Support Associate Salary
Salary depends primarily on whether the applicant is a fresher or has the required documented BPO experience.
| Candidate Type | In-Hand Salary |
|---|---|
| Fresher | Approx. ₹12,400 Per Month |
| Experienced Candidate | Approx. ₹14,500 Per Month |
For the experienced salary package, candidates must have at least 12 months of relevant BPO experience with supporting documents.
The advertised annual package is broadly around ₹1.50 lakh to ₹1.75 lakh per annum, depending on experience and the applicable compensation structure.
The listing describes the salary as fixed, so candidates should not assume that incentives or variable pay will automatically be available unless separately confirmed during recruitment.
Work From Home System Requirements
Since this position is completely remote, candidates must have suitable equipment at home.
Computer / Laptop Requirements
Candidates should have:
- Windows 10 or Windows 11 operating system.
- Minimum 8 GB RAM.
- Intel Core i5 5th Generation or above.
OR
- AMD Ryzen 5 or above.
Internet Requirement
Candidates should have:
- Minimum 20 Mbps internet connection.
- Reliable upload and download speed.
- Stable broadband connectivity.
Using only unstable mobile internet may not be suitable for a continuous voice-support process.
Other Requirements
Candidates must arrange:
- Power backup.
- Noise-cancelling USB headset.
- Quiet working environment.
- Proper desk or work area.
- Reliable electricity supply.
These technical requirements are important because customer calls and company applications must function reliably throughout the shift.
Working Hours and Shift Details
The Customer Support Associate position operates on a 24×7 rotational shift system.
Candidates should therefore be willing to work:
- Morning shifts
- Afternoon shifts
- Evening shifts
- Night shifts
- Weekend shifts
- Holiday shifts, where scheduled
Employees will generally work:
5 Days Per Week
with:
2 Rotational Weekly Offs
Weekly offs may not necessarily fall on Saturday and Sunday.
Employment Type
This position is being advertised as:
Full-Time, Temporary / Contractual
The job information states that the contractual period is approximately:
DOJ + 90 Days
where DOJ means Date of Joining.
Therefore, candidates should understand that this specific opening is not being presented as a permanent Tech Mahindra position.
Applicants should confirm the exact contract period, extension possibilities and employment terms before accepting the final offer.
Tech Mahindra Interview Process
The recruitment process is expected to be conducted remotely.
HR Round
The first stage may involve an HR interview through video call.
Candidates should keep their E-Aadhaar and other relevant information ready.
Typing Test
Candidates will be required to complete a typing assessment.
Expected requirement:
- Minimum Typing Speed: 25 WPM
- Minimum Accuracy: 90%
Candidates should practise typing before appearing for the test.
Final Interview
Shortlisted candidates may attend the final selection round through Google Meet.
Identity verification may also be required during the recruitment process.
The same HR-video-call, typing-test and final-online-round structure appears in multiple copies of the vacancy listing.
Required Documents
Candidates should keep the following documents ready:
- Updated Resume / CV
- Aadhaar Card
- E-Aadhaar
- PAN Card
- Class 10 Marksheet
- Class 12 Marksheet
- Recent photograph, if requested
Additional Documents for Experienced Candidates
Experienced candidates should also keep:
- Experience Letter
- Previous Offer Letter
- Last 3 Months’ Salary Slips
Applicants claiming the higher experienced salary should ensure that they can provide documents proving the required BPO work experience.
How to Apply for Tech Mahindra Recruitment 2026
Interested candidates can apply by sending their updated resume through the recruitment email mentioned in the vacancy advertisement.
Application Email
sakshi.priya3@techmahindra.com
Candidates should preferably mention the job role clearly in the email subject, such as:
Application for Customer Support Associate – WFH
Recruitment Contact Number
Candidates may call:
7482986298
The job listing specifically asks candidates to use the number for calls only and not to send their CV to the phone number.
Candidates have been advised not to call after 8:00 PM.
The contact details are also reproduced on another current indexed listing for the same Customer Support Associate opportunity.
Important Safety Advice for Applicants
Candidates should be careful while applying for jobs online.
Tech Mahindra’s official career portal displays a warning asking job seekers to remain alert about fraudulent job offers.
Applicants should therefore:
- Never pay money for an interview or job offer.
- Verify recruiter communication carefully.
- Avoid sharing banking passwords, OTPs or card details.
- Do not transfer money for registration, security deposit, laptop delivery or job confirmation.
- Share identity documents only when required through a verified recruitment process.
- Verify any offer letter before making important financial or employment decisions.
If anyone asks for money in exchange for this Tech Mahindra job, candidates should stop the process and verify it directly through official company channels.
Who Can Apply?
This job may be suitable for:
- 12th pass candidates
- Freshers looking for BPO jobs
- Candidates with previous customer-support experience
- Candidates with BPO voice-process experience
- Job seekers looking for Work From Home opportunities
- Candidates fluent in Hindi and English
- Candidates with their own suitable laptop/desktop setup
However, candidates who cannot work rotational shifts or do not have the required computer and internet setup may find this position unsuitable.
Other Important Details
Work Mode: 100% Work From Home
Hiring Office: Kolkata
Process: Hindi + English Voice Support
Employment Type: Temporary / Contractual
Contract Period: Approximately 90 days from joining
Working Days: 5 days per week
Weekly Off: 2 rotational offs
Shift: 24×7 rotational
Maximum Age: 40 years
Graduation: Not required
Freshers: Eligible
Experienced Candidates: Eligible with proper documents
Laptop/Desktop: Candidate must meet prescribed system specifications
Internet: Minimum 20 Mbps
Important Note
Candidates should carefully verify all terms during the HR interview before accepting the job.
The vacancy details currently available indicate that the role is contractual, the work schedule is rotational and candidates need their own suitable Work From Home infrastructure.
Salary, contract duration, joining date, process allocation and other conditions may be confirmed or modified by the employer during the final recruitment process.
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