Customer Service Representative Job – Concentrix Hiring 2025
Job Description
Concentrix is a global leader in business services, customer engagement, and digital transformation. With a presence in over 40 countries and a workforce of more than 440,000 professionals worldwide, Concentrix partners with top brands across industries to improve customer experience.
In India, Concentrix has established itself as a leading employer, offering career opportunities in customer service, operations, IT, and digital support. Known for its inclusive culture and employee-first policies, Concentrix is committed to nurturing talent and creating a workplace where employees can grow both personally and professionally.
Job Overview
| Criteria | Details |
|---|---|
| Position | Customer Service Representative (Advisor I) |
| Job ID | R1612395 |
| Location | Logix Cyber Park, Tower-C, Noida, India |
| Job Category | Operations – Contact Center |
| Employment Type | Full-time |
Job Responsibilities
As a Customer Service Representative at Concentrix, your primary role will be to interact with customers through inbound/outbound calls or via the internet, ensuring that customer needs are met with professionalism and empathy. Key responsibilities include:
- Delivering services that meet contractual KPIs.
- Clarifying customer requirements and providing appropriate solutions.
- Handling routine issues regarding client products/services.
- Building rapport with customers while addressing their needs.
- Accurately documenting customer interactions in the system.
- Actively participating in initiatives aimed at improving customer satisfaction.
- Suggesting additional products/services when appropriate.
- Responding to inquiries by referring to guidelines or escalating to senior staff when needed.
In some cases, working as a Content Moderator, reviewing sensitive or explicit content for compliance with client policies.
Eligibility Criteria
| Criteria | Details |
|---|---|
| Education | Graduate / Undergraduate in any discipline |
| Experience | 0 to 3 years of relevant work experience |
| Work Shifts | Must be willing to work in rotational shifts |
| Key Skills |
|
Required Skills
- Excellent verbal and written communication skills.
- Strong problem-solving and probing abilities.
- Good listening skills with empathy towards customer needs.
- Knowledge of basic computer operations and navigation.
- Ability to multi-task and adapt quickly to changes.
- Tolerance for repetitive tasks with high accuracy.
- Teamwork as well as independent working capability.
- Pleasant and professional approach during customer interactions.
Salary
| Category | Details |
|---|---|
| Salary Range | Up-to 8 LPA |
| Performance Incentives | Based on KPIs and customer satisfaction scores |
| Additional Benefits |
|
Benefits of Working at Concentrix
- Employee wellness and medical coverage.
- Career growth through training & skill development.
- Global exposure with opportunities to work across industries.
- Inclusive and diverse workplace culture.
- Work-life balance with flexible shifts.
- Equal opportunity employer with no discrimination.
Why Apply?
This is more than just a call-center job. By joining Concentrix as a Customer Service Representative in Noida, you get the opportunity to:
- Kickstart or advance your career in a global organization.
- Work in a professional and growth-oriented environment.
- Gain valuable skills in customer service, communication, and operations.
- Be part of a company that values diversity, inclusivity, and integrity.
If you’re passionate about helping customers and looking for a stable, rewarding career, then this opportunity is perfect for you.
Connect With Us
WhatsApp Group
Telegram Group
Instagram Group
YouTube Channel
Facebook Page
WhatsApp
LinkedIn
