Amazon is the world’s largest e-commerce and cloud services company with the mission to be Earth’s most customer-centric company. With operations in over 60+ countries and a strong workforce, Amazon is committed to delivering seamless customer experiences through innovation, technology, and customer-first support.
Job Overview
Component
Details
Role
Virtual Customer Service Associate
Company
Amazon (ADCI – Haryana)
Location
Remote (Work from Home in Delhi, India)
Employment Type
Full-time (Seasonal/Contractual)
Estimated Salary
₹2.5 – ₹3.5 LPA (₹20,000 – ₹28,000 per month approx.)
Shift
Rotational (including early morning, late night, weekends, and holidays)
Key Responsibilities
Be the first point of contact for customers through phone, chat, or email.
Handle queries related to orders, products, payments, and website navigation.
Use internal tools to research, troubleshoot, and resolve customer issues.
Deliver empathetic, customer-focused solutions without scripts.
Work in fast-paced environments while multi-tasking effectively.
Required Qualifications
Criteria
Details
Minimum Age
18 years
Education
12th Pass / Diploma / Graduate (any stream)
Communication Skills
Strong communication skills in English (verbal & written)
Computer Skills
Comfortable working with computers & basic MS Office tools
Right to Work
Valid ID proof required; must be eligible to work in India
Shift Availability
Willing to work in rotating shifts (6 AM – 11 PM, Mon–Sun)
Technical Requirements
Quiet, distraction-free workspace at home (desk + chair)
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