Sutherland is a global digital transformation company that has been transforming customer and employee experiences for over 37 years. We have built a reputation as a trusted partner for clients worldwide by delivering instant, predictive, and frictionless experiences.
As an early pioneer in robotic process automation, we expanded our capabilities through strategic investments and acquisitions. Our strength lies in combining human insight, design-thinking, and process engineering with cutting-edge technologies like AI, ML, automation, and cloud platforms.
At Sutherland, we believe in One Sutherland, where trust and value form the foundation of lasting client relationships. Our commitment is to create exceptional, seamless experiences that not only satisfy but also delight customers.
Job Overview
Criteria
Details
Job Title
Associate
Location
Airoli, Navi Mumbai, India
Job Type
Full-time
Experience
Fresher to 2 years
Role Overview
Deliver excellent customer service across multiple channels (calls, email, chat). Serve as the primary point of contact for B2B customers, ensuring timely, accurate, and professional support while meeting SLAs.
Opportunity
Great opportunity for freshers or professionals with up to 2 years of experience to start or grow a career with a global leader in digital transformation.
Job Responsibilities
Serving as the first point of contact for B2B customers via calls, email, and chat.
Delivering timely and accurate support while adhering to company SLAs.
Taking full ownership of customer interactions with proactive problem-solving.
Handling sensitive issues with empathy, positivity, and professionalism.
Maintaining accurate customer records and call documentation in systems.
Meeting performance targets such as productivity, quality, attendance, and first-contact resolution.
Suggesting process improvements and reporting recurring issues to the right teams.
Eligibility Criteria
Criteria
Details
Education
Minimum high school diploma or equivalent; higher education preferred.
Experience
0–2 years (freshers welcome to apply)
Language Skills
Strong communication skills in English (verbal and written)
Mindset / Skills
Ability to empathize with customers, manage time effectively, and work independently.
Required Skills
Excellent verbal and written communication skills in English.
Strong customer service orientation with a positive attitude.
Ability to handle pressure and resolve customer queries efficiently.
Good time management and organizational skills.
Basic computer knowledge to document and manage records.
Willingness to work in a fast-paced, target-driven environment.
Salary
Criteria
Details
Starting Salary
₹18,000 per month
Post-Probation Salary
₹22,000 per month (after 3 months probation)
Additional Benefits
Competitive package based on industry standards, including fixed pay plus perks and opportunities for growth within the company.
Benefits
Cab facility available for employees within a 25 km radius of the office (Airoli, Navi Mumbai).
Workplace flexibility with structured shifts (8 hours + 1-hour break).
A chance to work with a global brand in digital transformation.
Continuous support, coaching, and opportunities for career growth.
Friendly, collaborative, and diverse workplace culture.
Why Apply for This Role?
Freshers are welcome – no prior experience required.
Opportunity to work with a leading global company.
Exposure to B2B customer handling through calls, chat, and email.
Cab facility provided, making daily commute easier.
Supportive work environment with career advancement opportunities.
A company culture built on trust, inclusivity, and innovation.
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