HSBC is one of the world’s largest banking and financial services organizations, serving 40 million+ customers across 63 countries and territories. From individual savers to global enterprises and governments, HSBC delivers trusted banking, wealth management, and financial services solutions worldwide.
Job Overview
Criteria
Details
Position
Customer Support Representative (International Voice Process)
Location
Hyderabad, Telangana (Hybrid work model)
Employment Type
Full-Time
Industry
Banking & Financial Services
Work Shifts
UK/US Shifts (Rotational)
Interview Mode
Face-to-Face (Round 2)
Experience Required
0–7 years (Freshers & experienced candidates can apply)
Estimated Salary / CTC
Up to ₹6 LPA
Roles & Responsibilities
Handle inbound/outbound international customer calls with professionalism.
Provide high-quality support to customers by resolving queries at first contact (FCR).
Deliver accurate information regarding banking products and services.
Maintain excellent CSAT scores by showing empathy and patience in all interactions.
Document customer issues, escalate unresolved cases, and ensure timely follow-up.
Collaborate with internal teams for cross-department resolutions.
Adapt to changing business requirements and shift schedules.
Eligibility Criteria
Criteria
Details
Education
Bachelor’s degree in any stream, OR 10+2 with minimum 1 year of customer service experience
Experience
Freshers to 7 years of experience in customer support roles
Work Mode
Must be comfortable with night shifts (US/UK process)
Required Skills
Excellent English communication skills (verbal & written).
Strong interpersonal and problem-solving abilities.
Familiarity with CSAT & FCR metrics.
Ability to multitask and prioritize in a fast-paced environment.
Team player with adaptability to hybrid working culture.
Salary Package
Component
Details
CTC
Up to ₹6 LPA
Compensation Basis
Based on skills, experience, and performance
Benefits
Competitive salary with growth opportunities.
Hybrid work flexibility.
Structured training and career development programs.
Exposure to global banking & financial services industry.
Medical insurance & employee support programs.
Why Apply at HSBC?
Be a part of one of the world’s leading banks.
International exposure with global clients.
Clear career growth opportunities in banking & financial services.
A culture that values diversity, inclusion, and innovation.
Opportunity to build a long-term career in customer support, operations, or core banking.
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