Customer Support Officer Jobs in Pune | Mphasis Hiring 2025
Job Description
Are you looking for a rewarding career in the BPO & Customer Support industry? Here’s a golden opportunity to work with Mphasis, one of the top IT and BPO service providers in India. If you have strong communication skills, a positive attitude, and a passion for helping customers, this role might be the perfect fit for you.
About the Company – Mphasis
Mphasis is a leading global IT solutions provider, specializing in Applications, Business Process Outsourcing (BPO), and Infrastructure services. With decades of experience, the company has built a strong reputation for delivering high-quality solutions across industries.
What makes Mphasis different?
- A global presence with an impressive clientele.
- Focus on innovation, customer satisfaction, and technical excellence.
- A transparent and collaborative workplace culture.
- Recognized for consistently delivering high CSAT scores and timely project completion.
- Working with Mphasis not only provides stability but also opens doors for growth, skill development, and career advancement.
Job Overview
| Detail | Information |
|---|---|
| Role | Customer Support Officer – BPO |
| Location | Pune / Mangalore |
| Experience Required | 6 months – 3 years (Freshers also eligible) |
| Openings | 1 (currently) |
| Qualification | Any Graduate (Freshers can apply) |
Job Responsibilities
- Handle inbound and outbound calls, emails, and queries within SLA timelines.
- Record interactions accurately in client systems.
- Refer to knowledge base and resolve issues as per standard processes.
- Ensure follow-ups and complete closure of customer requests.
- Maintain customer satisfaction through active listening and problem-solving.
- Demonstrate adaptability by working in rotational shifts and extended hours when required.
- Support business operations with neutral accent communication and effective business correspondence.
Eligibility Criteria
| Criteria | Details |
|---|---|
| Education | Any Graduate (freshers welcome) |
| Experience | 6 months – 3 years in BPO/Customer Service preferred |
| Work Conditions | Willingness to work in rotational shifts & extended hours |
| Assessments | Must clear Voice & Accent (V&A) assessment and typing test |
Required Skills
| Skill Area | Details |
|---|---|
| Technical Skills |
Computer operation – Intermediate MS Office – Intermediate Avaya/Phone operating skills – Beginner Typing speed – 30 WPM minimum |
| Communication Skills |
Fluent in spoken & written English Neutral accent over phone Active listening & probing skills Strong business communication |
| Behavioral Skills |
Positive energy & attitude Self-learning mindset Passionate about customer service |
| Industry Knowledge | Basic understanding of Insurance processes is a plus |
Salary Package
- Competitive salary based on experience (6 months – 3 years).
- Attractive package for freshers as well.
- Additional allowances & growth opportunities.
Benefits of Working with Mphasis
- Exposure to global clients & processes.
- Professional growth with continuous learning & training.
- Work-life balance with supportive leadership.
- Open culture that values innovation & experimentation.
- Opportunity to work in a high-performing team consistently rated among the best.
Why Apply?
- Gain hands-on experience with global clients.
- Improve your communication, analytical, and technical skills.
- Work in a company that values employee satisfaction and career growth.
- Get opportunities to grow into leadership and specialized roles.
- If you’re a graduate looking for stability, learning, and growth, the Customer Support Officer role at Mphasis could be your gateway to success.
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