Google Product Support Engineer Jobs 2026 | Fresher Hiring | Gurgaon & Hyderabad

Job Description

Google is hiring Product Support Engineers to support its AI-driven advertising products. The role involves technical troubleshooting, customer support, automation development, and collaboration with cross-functional teams to enhance customer experience and product adoption.

Roles & Responsibilities

• Apply subject matter expertise in Google’s AI-driven ad products, including Performance Max.
• Develop and implement automation tools for diagnostics and debugging.
• Provide end-to-end customer support to advertisers, agencies, and sales teams.
• Analyze data and insights to identify root causes and create action plans.
• Improve knowledge management, operational processes, and product adoption.
• Collaborate with Sales, Product, Engineering, and cross-functional teams.
• Resolve complex technical issues and understand customer pain points.

Eligibility & Requirements

• Bachelor’s degree in Engineering, Computer Science, or related field.
• Experience or knowledge of data, SQL, and web technologies.
• Ability to work non-standard hours based on customer needs.
• Experience in business analysis, dashboards, and analytics is a plus.
• Exposure to technical product support, cloud support, QA, or SRE preferred.
• Experience with Google Ads or online advertising platforms is advantageous.
• Strong technical troubleshooting and customer-facing communication skills.
• Customer-first mindset with empathy and ownership of solutions.

Job Locations

• Gurgaon, Haryana
• Hyderabad, Telangana