RSA is seeking a Technical Support Engineer 1 to provide exceptional customer support for RSA products. This role requires resolving technical issues, managing customer cases, and contributing to a global knowledge base.

About RSA

RSA provides trusted identity and access management for thousands of organizations worldwide. RSA empowers security-first organizations in sectors such as financial services, healthcare, energy, and technology with modern authentication, access, lifecycle management, and identity governance solutions.

Job Overview

Key Responsibilities

• Provide exceptional customer support via email, phone, and remote sessions.
• Act as a customer advocate, understanding and resolving technical issues efficiently.
• Participate in customer conference calls, adjusting communication for various audiences.
• Contribute to eServices knowledge base, forums, and documentation.
• Manage personal queue of cases, prioritizing, setting expectations, and ensuring follow-ups.
• Support rotational shifts, including weekends, holidays, and on-call schedules.
• Work towards becoming a subject matter expert in RSA product areas.

Eligibility Criteria

• Bachelor’s degree in Information Technology, Computer Science, Communications, or related field.
• 0 to 3 years of relevant technical support or related experience.
• Excellent customer communication and interpersonal skills.
• Strong problem-solving, logical reasoning, and ability to perform under pressure.
• Familiarity with Linux servers, network protocols, web applications, and SQL.
• Basic understanding of APIs is a plus.
• Self-motivated, team-oriented, and willing to work rotational shifts.

Why Join RSA?

• Be part of a global leader in identity and access management solutions.
• Work in a fast-paced, challenging, and meaningful role impacting enterprise security worldwide.
• Opportunities for growth, skill development, and career advancement.
• Collaborate with experienced professionals in a hybrid, team-oriented environment.
• Contribute to knowledge sharing and help define technical support best practices.

💡 Pro Tip: Ideal for candidates eager to learn, passionate about security technologies, and committed to delivering excellent customer support.

How to Apply

1. Visit the RSA Careers Portal to find Technical Support Engineer 1 openings.
2. Submit your updated resume highlighting relevant technical support and IT skills.
3. Prepare for interviews focusing on Linux, networking, APIs, and troubleshooting scenarios.

📍 Location: Hybrid – Office & Remote (2 days/week in office)

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