Tech Mahindra Hiring Customer Support Associate in Bengaluru
Job Description
Tech Mahindra is a global leader in IT services, digital transformation, and business process outsourcing. With a presence in over 90 countries and a workforce of more than 150,000 employees, Tech Mahindra delivers innovative solutions that empower clients worldwide. The company is trusted for its expertise in technology, customer experience management, and IT-enabled services, making it a great place for freshers and experienced professionals alike to grow their careers.
Job Overview
| Category | Details |
|---|---|
| Job Title | Customer Support Associate – International Voice Process |
| Company | Tech Mahindra |
| Location | Electronic City Phase 2, Bengaluru, Karnataka (On-site) |
| Job Type | Full-time |
| Shift | Night Shift (Immediate Joiners Required) |
| Industry | E-commerce (support for one of the biggest e-commerce companies) |
| Salary | Up to ₹4,10,000 per year |
Job Responsibilities
- Handling inbound and outbound calls for international customers.
- Assisting customers with queries, complaints, and troubleshooting issues.
- Ensuring a customer-first approach while resolving concerns quickly and effectively.
- Documenting customer interactions and escalating issues where required.
- Adhering to company policies, quality standards, and call handling protocols.
- Working in night shifts to cater to international clients.
Eligibility Criteria
- Education: Minimum 12th Pass / Graduate (any discipline).
- Experience: Freshers and experienced candidates can apply.
- Joining Requirement: Must be an immediate joiner (within 2 days).
- Location: Must be willing to work on-site at Electronic City Phase 2, Bengaluru.
Required Skills
- Fluency in English (strong grammar and clear communication).
- Good problem-solving skills and a customer-oriented mindset.
- Adaptability to handle diverse international customer interactions.
- Confidence and professionalism while speaking on calls.
- Willingness to work in night shifts.
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