Wipro Limited is seeking an experienced Data Engineer to support daily operational delivery, ensure SLA compliance, resolve technical escalations, and build capability within technical teams. The role involves troubleshooting client issues, analyzing trends, performing root-cause analysis, and guiding Production Specialists through process and technical improvements.
Responsibilities
Monitor and review daily process transactions against performance metrics.
Support teams by providing technical assistance and ensuring process adherence.
Track, document, and resolve client queries, escalating when needed.
Ensure all SLA obligations are fully met with high-quality delivery.
Analyze call logs to identify recurring issues and recommend preventive actions.
Handle technical escalations through effective diagnosis and troubleshooting.
Guide users through solutions and provide alternative approaches when necessary.
Conduct follow-ups with clients to ensure issue resolution and collect feedback.
Mentor Production Specialists to enhance technical and process capability.
Design and conduct training modules based on skill gap assessments.
Stay updated with product improvements, new features, and required certifications.
Document common issues and define resolutions for the team.
Performance Measurement
Case resolution rate per day
Process compliance and quality benchmarks
Customer feedback, Pulse score, NSAT / ESAT
Team productivity and efficiency
Capability development metrics including triage completion and test performance
Required Skills & Qualifications
5–8 years of experience in data engineering or advanced technical support roles.
Strong hands-on experience with Snowflake.
Ability to diagnose, troubleshoot, and resolve technical queries efficiently.
Strong communication and documentation skills.
Experience mentoring technical teams or providing structured training.
Knowledge of SLA-driven environments and enterprise workflows.
❓ Screening question: Do you have hands-on experience with Snowflake in enterprise-level data engineering workflows?
Why Join Wipro
Be part of a global technology & consulting leader operating in 65 countries.
Work in a modern, innovation-focused environment.
Opportunity to grow within a culture of reinvention and transformation.
Collaborate with diverse teams to support leading digital transformation initiatives.
How to Apply
Prepare an updated resume highlighting Snowflake expertise and troubleshooting experience.
Include examples of escalations handled, process improvements, or training delivered.
Apply through the official Wipro Careers portal or internal referral channels.