Tech Mahindra Recruitment 2026: Hiring for Service Desk Role (L1 Support)

App Development, B.E./B.tech, IT, Software Developer, Web Development
Hyderabad
March 14, 2026
Full-Time
Urgent
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Job Description

Tech Mahindra, a global leader in digital transformation and consulting, is currently looking for enthusiastic and talented professionals to join our IT Service Desk Team at the Bahadurpally, Hyderabad facility.

Position: Service Desk Associate – L1 Support

Location: Bahadurpally, Hyderabad

Experience: Freshers or up to 1 Year of experience in a similar role.

📌 Roles & Responsibilities:

As a Service Desk professional, you will be the first point of contact for our global customers. Your key responsibilities will include:

  • End-User Support: Accepting and logging IT break-fix requests from customers across multiple communication channels (Call/Email/Chat).
  • Issue Resolution: Providing remote troubleshooting for basic Level 1 and some Level 2 technical issues related to hardware and software.
  • Escalation Management: Efficiently identifying and escalating complex technical problems to the appropriate support teams for timely resolution.
  • Customer Satisfaction: Ensuring a high level of customer service and maintaining incident management protocols.

🎓 Educational Qualification & Eligibility:

  • Degrees: B.Tech, B.Sc, BCA, M.Tech, or MCA.
  • Experience: Open for Freshers or candidates with a minimum of 1 year of experience in an IT help desk environment.
  • Language Skills: Must have high proficiency in English (C1 Level or equivalent) with excellent communication skills.

💼 Work Environment & Benefits:

  • Working Days: 5 Days working week.
  • Shift Pattern: Rotational shifts and rotational weekly offs.
  • Transportation: Complimentary Both-side cab facility provided by the company.
  • Job Location: Tech Mahindra Campus, Bahadurpally, Hyderabad.

📩 How to Apply?

Interested and eligible candidates who meet the above criteria are invited to share their updated resumes directly with the recruitment team.

Email your resume to: sanskar.pal1@techmahindra.com

(Subject Line Suggestion: Application for Service Desk Role – L1 Support – [Your Name])

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