Job Description

1. Job Overview
| Job Details | Information |
|---|---|
| Company Name | AVA |
| Job Role | L1 Support |
| Job Location | Manesar / Bhiwadi Plant |
| Salary | Not specified in the provided vacancy |
| Qualification | BTech in Computer Science / MCA |
| Experience | Fresher / Up to 1 year |
| Job Type | Full-Time |
| Department | Technology |
| Shift Timing | 9:00 PM – 6:00 AM |
| Work Area | Technical Production Support |
2. Job Description
AVA is hiring for an L1 Support position within its Technology team. The opportunity is suitable for freshers and candidates with up to one year of experience who have a basic understanding of computer science, Java, MySQL and web applications.
The selected candidate will be responsible for providing technical support for production-related issues at the company’s plant. The role requires regular communication with warehouse supervisors and operations teams to understand technical problems occurring during day-to-day operations.
The candidate will act as an important link between plant operations and the core development team. After understanding an issue, the L1 Support professional will communicate the technical requirements and problem details to the development team for further investigation and resolution.
The role may also involve bug tracking, issue triage, software development lifecycle support and coordination with technology and business teams.
This position is particularly suitable for BTech Computer Science and MCA freshers who are interested in application support, production support, software troubleshooting and technology operations.
3. About the Company
The provided vacancy identifies the employer as AVA and places the position within its Technology function.
The role indicates a technology-driven work environment where software applications support plant, warehouse and operational activities. The Technology team works closely with business and operations teams to identify technical issues, coordinate with development teams and maintain reliable software systems.
Since detailed company information was not included in the supplied vacancy, candidates should verify the employer’s official company profile and recruitment information before applying.
4. Eligibility Criteria
Education Qualification
Candidates should have either:
- BTech in Computer Science / Computer Science Engineering
- MCA
Age Limit
No specific age limit has been mentioned in the provided job details.
Gender
No gender restriction has been specified.
Experience Required
The vacancy is open to:
- Freshers
- Candidates with up to 1 year of relevant experience
Candidates with an academic background in computer science and basic application-support knowledge can be suitable for this entry-level position.
Technical Eligibility
Candidates should have basic knowledge of:
- Computer Science fundamentals
- Java
- MySQL
- Web Applications
5. Job Responsibilities
- Provide L1 technical support for production-related issues at the plant.
- Understand technical problems reported by warehouse and operations teams.
- Communicate with warehouse supervisors and operational staff to gather issue details.
- Analyze reported issues at a basic technical level.
- Explain operational problems clearly to the core development team.
- Coordinate with technology and business teams to support issue resolution.
- Assist in identifying application and system-related problems.
- Participate in the bug triage process.
- Track reported technical issues and follow up on their resolution.
- Support the overall software development and application lifecycle when required.
- Help ensure software applications remain reliable and functional for plant operations.
- Report product or application issues to the appropriate teams.
- Maintain clear communication between technical and non-technical stakeholders.
- Follow established development, support and troubleshooting practices.
- Stay updated with relevant technologies and software tools.
6. Required Skills
Technical Skills
- Basic knowledge of Computer Science fundamentals.
- Basic Java programming knowledge.
- Basic MySQL knowledge.
- Understanding of web applications.
- Basic troubleshooting skills.
- Understanding of software development lifecycle concepts.
- Ability to identify and communicate application-related issues.
- Basic understanding of databases and application functionality.
Soft Skills
- Good verbal communication.
- Strong problem-solving ability.
- Ability to understand technical issues from non-technical users.
- Good listening skills.
- Ability to communicate clearly with development teams.
- Teamwork and collaboration.
- Ability to work under pressure.
- Logical and analytical thinking.
- Willingness to learn.
- Ability to work during night shifts.
- Good coordination and follow-up skills.
7. Salary Details
The salary for the AVA L1 Support position has not been mentioned in the supplied vacancy information.
The final compensation may depend on the candidate’s qualification, experience and the company’s salary structure.
Freshers should confirm the offered CTC, in-hand salary, allowances, overtime or night-shift benefits, if applicable, during the recruitment process.
8. How to Apply
Candidates interested in the AVA L1 Support vacancy can follow these steps:
- Check the eligibility criteria and confirm that you have a BTech in Computer Science or MCA.
- Prepare an updated resume highlighting your Java, MySQL and web application knowledge.
- Mention relevant academic projects, internships or technical training if you are a fresher.
- Apply through the official recruitment channel specified for the vacancy.
- Fill in your personal, educational and professional details accurately.
- Submit the required documents and resume.
- If shortlisted, attend the interview or technical assessment as instructed by the recruitment team.
- Confirm the final salary, shift conditions and joining location before accepting the offer.
Important: Candidates should verify the official employer and application process before sharing personal information or paying any recruitment fee.
9. Required Documents
Candidates may be asked to provide:
- Updated Resume/CV
- BTech/MCA certificate or provisional certificate
- Academic mark sheets
- Government-issued ID proof
- Address proof
- Recent passport-size photographs
- Internship or experience certificate, if applicable
- Academic project details, if requested
- Other documents required during the selection or joining process
10. Other Important Details
Job Role: L1 Support
Department: Technology
Location: Manesar / Bhiwadi Plant
Shift: 9:00 PM – 6:00 AM
Experience: Fresher / 1 year
Qualification: BTech Computer Science / MCA
Primary Work: Technical production and application support
The position involves working directly with plant operations and warehouse teams. The selected candidate will need to understand issues faced by operational staff and communicate those issues accurately to the core development team.
Because the position operates in a 9 PM to 6 AM night shift, candidates should be comfortable working during nighttime hours.
The vacancy does not provide specific information regarding transportation, night-shift allowance, food facilities, insurance, PF or other employee benefits. Candidates should confirm these details directly with the employer during recruitment.