Amazon IT Support Associate II Recruitment 2026 – Service Desk Job
Job Description
Amazon is hiring for the position of IT Support Associate II, OpsTech IT – Service Desk under ADCI – Karnataka – A66. This opportunity is suitable for candidates who have a strong command of Japanese and English and are interested in starting or building a career in IT support and service desk operations.
The role involves providing remote technical assistance to Amazon Operations teams worldwide. Selected candidates will troubleshoot IT problems, manage support requests, resolve incidents through phone and chat, and escalate complex technical issues to the appropriate teams.
Job Overview
| Particulars | Details |
|---|---|
| Company Name | Amazon |
| Job Role | IT Support Associate II – OpsTech IT, Service Desk |
| Job ID | 10426346 |
| Hiring Organization | ADCI – Karnataka – A66 |
| Job Location | Karnataka, India |
| Department | OpsTech IT / Global Service Desk |
| Experience | 0–1 Years |
| Qualification | High School or Equivalent preferred |
| Key Language Requirement | Japanese – Business Level or above (JLPT N1+) |
| English Requirement | Good written and verbal communication |
| Job Type | Full-Time |
| Work Environment | Remote IT Support / Service Desk |
| Shift | 24×7 Operations Environment |
Job Description
The IT Support Associate II will work as part of Amazon’s Global Service Desk, which provides remote IT assistance to employees, partner organisations and customers supporting Amazon’s worldwide fulfilment operations.
The service desk functions as an extension of Amazon’s field IT teams. The primary responsibility is to ensure that technical problems are addressed quickly so that business operations can continue without unnecessary interruption.
The selected employee will interact with users through phone and chat, troubleshoot technical problems, manage incidents and service requests, provide access support for critical systems and escalate issues when they require specialised assistance.
The role is particularly suitable for candidates who enjoy solving technical problems, communicating with users and working in a fast-paced IT support environment.
About Amazon OpsTech IT
Amazon’s Operations Technology (OTS IT) organisation supports the technology infrastructure that enables Amazon’s large-scale operations.
Amazon Operations includes areas such as fulfilment, sortation, logistics and last-mile delivery. OTS IT provides global IT support around the clock to help keep these operations running efficiently.
The Global Service Desk plays an important role by providing timely remote assistance and helping resolve technology-related problems affecting employees and operational teams.
Eligibility Criteria
Educational Qualification
The provided job description lists High School or equivalent as a preferred qualification.
Candidates should also possess the technical knowledge and communication abilities required for an IT support/service desk position.
Japanese Language Requirement
Japanese proficiency is a key requirement for this position.
Candidates must be able to speak, read and write Japanese at business level or above, with JLPT N1-level proficiency specified as a basic requirement.
English Language Requirement
Candidates should have good English communication skills, including:
- Written communication
- Verbal communication
- Ability to understand technical queries
- Ability to communicate solutions clearly
Experience Required
The position accepts candidates with approximately 0–1 year of IT Support or relevant experience.
Experience in remote troubleshooting and desktop support is also listed in the basic qualifications.
Age Limit
No specific age limit has been mentioned in the provided job description.
Gender
Candidates of all genders can apply, subject to meeting the eligibility requirements.
Key Job Responsibilities
The IT Support Associate II may be responsible for:
- Providing remote technical support through phone and chat.
- Handling IT incidents and service requests assigned through ServiceNow.
- Troubleshooting technical problems according to established procedures.
- Resolving user issues within defined service and quality standards.
- Following escalation procedures for issues requiring specialised technical assistance.
- Identifying the appropriate support team for escalated incidents.
- Supporting users with access to critical business systems.
- Performing detailed investigation or deep-dive analysis of recurring issues.
- Preparing analytics and reports related to IT support activities.
- Maintaining existing IT support procedures and documentation.
- Creating or updating policies, procedures and operational processes.
- Maintaining a customer-focused approach during every support interaction.
- Working with other IT teams to achieve timely issue resolution.
- Supporting Amazon’s 24×7 operational environment.
Required Technical Skills
Candidates should ideally have knowledge or experience in:
- IT Support
- Service Desk Operations
- Desktop Support
- Remote Troubleshooting
- Incident Management
- Service Request Management
- Basic IT troubleshooting
- Remote Desktop Support
- ServiceNow or similar ITSM platforms
- Ticket management
- IT escalation procedures
- Problem-solving and root-cause analysis
- IT documentation and process management
Experience with ServiceNow, Amazon’s preferred ITSM/ticketing environment for this role, can be an advantage.
Language and Soft Skills
Strong communication skills are important because the position involves regular interaction with users through phone and chat.
Candidates should have:
- Japanese proficiency at JLPT N1/business level or higher.
- Strong English communication skills.
- Good listening ability.
- Customer-service orientation.
- Analytical thinking.
- Problem-solving ability.
- Ability to remain calm while handling technical issues.
- Ability to work effectively in a team.
- Willingness to work in a high-volume support environment.
- Strong ownership and accountability.
- Ability to learn new technologies and tools quickly.
Salary Details
The provided job description does not specify the salary or annual CTC for the IT Support Associate II position.
Candidates should check the official Amazon job posting and recruitment communication for the current compensation package, benefits, allowances and other employment terms.
Work Environment and Shift
Amazon Operations Technology supports critical operations around the world, so the Global Service Desk operates in a 24×7 environment.
Candidates should therefore be prepared for working schedules that may include:
- Rotational shifts
- Night shifts
- Weekend shifts
- Holiday shifts
- 24×7 operational coverage
The exact shift schedule will depend on business requirements and the assigned team.
Tools and Work Processes
The role involves working with IT service management and remote support tools.
One important platform mentioned in the job description is ServiceNow, which may be used for:
- Creating and managing IT tickets.
- Recording incidents.
- Tracking service requests.
- Updating ticket status.
- Documenting troubleshooting steps.
- Escalating unresolved issues.
- Tracking incident resolution.
Candidates with previous exposure to ITSM platforms can have an advantage.
Preferred Qualifications
The following experience or qualifications can strengthen a candidate’s profile:
- High School or equivalent qualification.
- JLPT N1 Japanese proficiency.
- Experience in mission-critical 24×7 operations.
- Experience with ServiceNow.
- Previous service desk or help desk experience.
- Experience handling high-volume support requests.
- Remote troubleshooting experience.
- Remote desktop support experience.
- Incident management experience.
- Strong customer-service skills.
Required Documents
Candidates should keep the following documents ready when applying or during the recruitment process:
- Updated resume/CV.
- Educational qualification certificates.
- Academic mark sheets, where applicable.
- Japanese language proficiency certificate, such as JLPT N1.
- Valid government-issued identity proof.
- Relevant IT certification documents, if available.
- Previous employment/experience documents, if applicable.
- Any additional documents requested by Amazon during the hiring process.
How to Apply
Step 1
Visit the official Amazon Jobs website and search for Job ID 10426346.
Step 2
Open the listing titled IT Support Associate II, OpsTech IT – Service Desk.
Step 3
Read the eligibility requirements carefully, especially the Japanese language requirement.
Step 4
Prepare an updated resume highlighting your IT support, desktop support, troubleshooting, ServiceNow and customer-service skills.
Step 5
Submit the online application through the official Amazon Jobs portal.
Step 6
If shortlisted, complete the assessment and interview stages as instructed by Amazon’s recruitment team.
Step 7
Keep your educational, identity and Japanese language proficiency documents ready for verification.
Important Points for Candidates
Candidates should remember the following before applying:
- Japanese proficiency is a core requirement for this position.
- The job description specifies JLPT N1-level Japanese proficiency.
- Candidates should also have good English communication skills.
- Freshers or candidates with 0–1 year of IT support experience can be considered.
- Remote troubleshooting and desktop support knowledge is useful.
- ServiceNow/ITSM experience can be an advantage.
- The role supports Amazon’s global Operations environment.
- Candidates should be comfortable working in a 24×7 operational environment.
- The position involves regular interaction with users through phone and chat.
- Strong customer-service and problem-solving skills are important.
Frequently Asked Questions
Is this Amazon job suitable for freshers?
Yes. The basic qualifications mention 0–1 years of IT Support or relevant experience, making the opportunity suitable for entry-level candidates with the required skills.
What is the most important eligibility requirement?
The major requirement is Japanese language proficiency at business level or above, with JLPT N1 specified as the basic requirement.
Is English required?
Yes. Candidates need English communication skills for both written and verbal interactions.
Is ServiceNow knowledge mandatory?
ServiceNow experience is listed under the preferred qualifications, so candidates with prior exposure to the platform can have an advantage.
What type of work is involved?
The role primarily involves remote IT support, troubleshooting, incident management, service requests, user assistance, ticket handling and escalation.
Is this a regular office job?
The role belongs to Amazon’s Global Service Desk and supports a 24×7 operational environment, so candidates should be prepared for rotational or non-standard working hours.
Final Words
The Amazon IT Support Associate II – Service Desk position is a strong opportunity for candidates who combine Japanese language proficiency with IT support knowledge.
Candidates with JLPT N1-level Japanese, good English communication skills and basic experience in troubleshooting, desktop support or service desk operations can consider this role. Even candidates at the beginning of their IT careers may be eligible if they satisfy the stated requirements.
Before applying, candidates should carefully verify the latest job details, location, compensation, shift requirements and application instructions on Amazon’s official careers portal.
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