Startek Customer Support Executive WFH Recruitment 2026 | Work From Home Jobs for Freshers & Graduates
Job Description
Startek (Aegis Customer Support Services Pvt. Ltd.) is hiring candidates for the position of Customer Support Executive under a blended customer service process. This is a full-time permanent Work From Home opportunity where selected candidates will handle customer queries through voice calls, chat and email.
Both freshers and experienced candidates can apply for this vacancy. Undergraduate and graduate candidates from any stream are eligible, and graduation is not mandatory. The company is hiring for a large number of openings, making this a useful opportunity for candidates looking for remote customer support, BPO or customer service jobs.
Job Overview
| Details | Information |
|---|---|
| Company Name | Startek (Aegis Customer Support Services Pvt. Ltd.) |
| Job Role | Customer Support Executive – Blended Process |
| Job Location | Work From Home / Remote |
| Hiring Office | Lucknow |
| Salary | ₹18,000 CTC for Freshers / ₹19,600 CTC for Experienced Candidates |
| Qualification | Undergraduate / Graduate – Any Stream |
| Experience | 0–5 Years |
| Job Type | Full-Time, Permanent |
| Work Mode | Work From Home |
| Process | Voice + Chat + Email |
| Openings | Around 500 |
| Industry | BPM / BPO |
Job Description
Startek is recruiting Customer Support Executives for a blended customer service process where employees will communicate with customers through calls, chats and emails.
The selected candidates will be responsible for answering customer queries, resolving complaints and providing timely support related to orders, refunds, replacements, deliveries and other service-related issues.
Since this is a Work From Home role, candidates must have the required computer system and a stable internet connection. Employees will work in rotational shifts and should be comfortable with 24/7 shift operations.
Freshers can apply even if they do not have previous BPO or customer service experience. Candidates with prior experience in voice process, customer support, customer service, call centre, chat support or email support can also apply.
On-the-job training will be provided after selection. Candidates must successfully complete the required training and certification process.
About Startek
Startek is a customer experience and business process management company providing customer engagement, customer support and digital service solutions to organizations across different industries.
The company operates customer service and business process operations across multiple locations and supports clients through voice, chat, email and digital communication channels.
The Customer Support Executive role is suitable for candidates who want to build a career in BPO, customer success, service operations and remote customer support.
Eligibility Criteria
Education Qualification
Candidates from different educational backgrounds can apply.
Eligible candidates include:
- Undergraduate candidates
- Graduate candidates
- Candidates from any academic stream
- Graduation is not mandatory for this vacancy
Applicants should have basic computer knowledge and should be comfortable handling customer communication digitally.
Age Limit
No specific age limit has been mentioned in the provided vacancy information.
Candidates should meet the company’s employment eligibility criteria.
Gender
No gender restriction has been mentioned.
Male and female candidates who meet the eligibility and Work From Home requirements can apply.
Experience Required
Both freshers and experienced candidates are eligible.
Experience range:
- Freshers can apply
- Experienced candidates can apply
- Candidates with up to approximately 5 years of relevant experience may be considered
Previous experience in the following areas can be useful:
- Customer Support
- BPO
- Call Centre
- Voice Process
- Chat Support
- Email Support
- Customer Service
- Customer Success
Job Responsibilities
- Handle customer queries through voice calls.
- Respond to customer concerns through chat support.
- Manage customer queries and requests through email.
- Provide professional and courteous customer service.
- Resolve customer complaints efficiently.
- Handle delivery-related issues.
- Assist customers with delayed orders.
- Support customers regarding refunds.
- Handle replacement-related queries.
- Provide information regarding orders and services.
- Maintain accurate records of customer interactions.
- Update customer cases properly in the system.
- Maintain required call and interaction logs.
- Follow company customer service procedures.
- Meet assigned quality standards.
- Maintain required productivity levels.
- Coordinate with internal departments for issue resolution.
- Escalate complicated customer cases when required.
- Ensure customer satisfaction through proper communication.
- Follow process guidelines during every customer interaction.
Required Skills
Communication Skills
Candidates should have:
- Good English communication skills
- Good Hindi communication skills
- Strong spoken communication ability
- Basic to good written English
- Professional telephone communication skills
- Ability to communicate politely with customers
Customer Service Skills
- Customer handling ability
- Problem-solving skills
- Complaint resolution
- Patience while communicating with customers
- Active listening skills
- Ability to understand customer concerns
- Ability to provide clear solutions
- Customer-focused attitude
Computer Skills
Candidates should be comfortable with:
- Basic computer operation
- Email communication
- Chat platforms
- Internet browsing
- Customer service software
- Data entry
- Call handling tools
- Working on multiple applications
Work From Home Requirements
Candidates must have:
- Personal laptop or desktop
- Minimum 8 GB RAM
- Windows 10 operating system
- Stable Wi-Fi internet connection
- Personal mobile phone
- Proper workspace for remote work
Wi-Fi is mandatory for this position.
Soft Skills
- Good communication ability
- Positive attitude
- Time management
- Team coordination
- Problem-solving
- Patience
- Adaptability
- Professional behaviour
- Ability to work independently from home
- Willingness to work rotational shifts
Salary Details
The salary structure differs for freshers and experienced candidates.
Freshers Salary
CTC:
₹18,000
Salary details mentioned in the vacancy include:
- Monthly Salary: ₹12,790
- Quarterly Salary Component: ₹16,365
- PF Deduction: ₹1,717
- ESIC Deduction: ₹475
- Bonus: ₹1,192
Candidates should confirm the exact monthly in-hand amount and quarterly payment structure during the HR discussion.
Experienced Candidates Salary
CTC:
₹19,600
Salary details include:
- Monthly Salary: ₹14,327
- Quarterly Salary Component: ₹17,903
- PF Deduction: ₹1,717
- ESIC Deduction: ₹538
- Bonus: ₹1,192
The final salary package may depend on candidate experience and company policies.
Benefits
Employees may receive statutory benefits such as:
- Provident Fund (PF)
- ESIC
- Bonus
- Work From Home facility
- On-the-job training
Candidates should verify all salary and benefit details with the official HR team before accepting the offer.
How to Apply
Interested candidates can apply online through the official job listing or verified Startek recruitment channel.
Step-by-Step Application Process
- Open the official Startek Customer Support Executive job listing.
- Read the complete eligibility criteria.
- Confirm that you have the required laptop or desktop.
- Ensure your system has at least 8 GB RAM and Windows 10.
- Check that you have a stable Wi-Fi connection.
- Prepare your updated resume.
- Click on the Apply option.
- Enter your personal details correctly.
- Add your education information.
- Mention previous customer support or BPO experience if applicable.
- Provide an active email ID.
- Enter an active mobile number.
- Upload your updated resume.
- Review the application carefully.
- Submit your application.
- Check your registered email regularly for interview communication.
Candidates must provide a correct and active email address because interview information and online meeting details may be shared through email.
Interview Process
The recruitment process may include the following stages:
- HR Evaluation
- L1 Operations Evaluation
- L2 Operations Round
- Ambition Test
- Client Evaluation
Candidates may need to attend online interview rounds and assessments before final selection.
Applicants should be comfortable keeping their camera on during the interview process when required.
Required Documents
Candidates should keep the following documents ready:
- Updated Resume / CV
- Aadhaar Card
- PAN Card
- Recent Passport-Size Photograph
- Government ID Proof
- 10th Mark Sheet
- 10th Certificate
- 12th Mark Sheet
- 12th Certificate
- Graduation Documents, if applicable
- Experience Certificate, if applicable
- Previous Employment Letter, if applicable
- Relieving Letter, if applicable
- Recent Salary Slips for experienced candidates, if requested
- Bank Account Details after selection, if required
- Active Email ID
- Active Mobile Number
Candidates should submit personal documents only through verified recruitment channels.
Other Important Details
Work Mode
Work From Home
The selected candidates will perform their duties remotely.
Shift
24/7 Rotational Shifts
Candidates must be willing to work in rotational shifts based on business requirements.
Working Hours
Total shift duration:
9 Hours
This includes:
- 8 Productive Working Hours
- 1 Hour Break
Working Days
- 6 Days Working
- 1 Rotational Week Off
Candidates should not expect a fixed Saturday or Sunday off unless specifically communicated by the company.
Laptop / Desktop Requirement
Candidates must have their own:
- Laptop or Desktop
- Minimum 8 GB RAM
- Windows 10
The device should be suitable for continuous customer support operations.
Internet Requirement
A stable Wi-Fi connection is mandatory.
Candidates should maintain reliable internet connectivity throughout working hours.
Personal Mobile Requirement
Candidates should be comfortable using their personal mobile phone for work-related calls when required.
The job listing mentions that number masking will be provided, so the employee’s personal mobile number should not be visible to customers.
Camera Requirement
Candidates should be comfortable keeping the camera on when required during:
- Interview
- Training
- Working Shift
Applicants should therefore have a functioning webcam or camera facility.
Training
On-the-job training will be provided.
Candidates must successfully complete the training program and required certification.
Certification after training is mandatory for continuing with the process.
Employment Type
Full-Time, Permanent
Department
Customer Success / Service & Operations
Role Category
Customer Success
Industry
BPM / BPO
Openings
Approximately 500 vacancies were mentioned in the job listing.
No Charges
The recruitment notice clearly states that candidates are not required to pay money for the interview or joining process.
Applicants should not make payments to anyone claiming to guarantee selection or employment.
If anyone asks for money in the name of recruitment, candidates should verify the communication through official company channels before proceeding.
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