Sutherland Careers 2025 – Customer Support Jobs in Navi Mumbai

Job Overview

Sutherland is hiring Customer Support Associates at its Navi Mumbai (Airoli) location. The role involves managing business-to-business customer interactions through calls, emails, and chat while ensuring customer satisfaction and service excellence. This is an excellent opportunity for freshers and candidates with up to 2 years of experience who want to build a career in customer support and digital transformation services.

Job Responsibilities

• Be the primary point of contact for business-to-business customers via calls, email, and chat.
• Provide accurate, timely, and professional support while meeting service-level agreements (SLAs).
• Take ownership of each customer interaction with proactive problem-solving.
• Handle sensitive customer issues with empathy and positivity.
• Maintain precise records and call documentation in the system.
• Meet key performance metrics such as quality, productivity, attendance, and first-contact resolution.
• Suggest process improvements and flag recurring issues through proper channels.

Eligibility Criteria

Required Skills

• Good verbal and written communication skills in English.
• Customer service-oriented mindset with empathy.
• Strong time management and ability to work independently.
• Problem-solving skills and attention to detail.
• Ability to perform in a fast-paced environment with a positive attitude.

Salary & Benefits

Why Apply at Sutherland?

• Work with a global leader in digital transformation and customer experience.
• Excellent career advancement opportunities in BPO, IT, and customer support roles.
• Freshers-friendly role with structured training and learning programs.
• Employee-focused benefits including cab facilities and a supportive work culture.
• Be part of a company that values trust, learning, and growth under its “One Sutherland” philosophy.