Capgemini Non-Voice Customer Support Executive Recruitment 2026 | Apply for Webform CSR Jobs
Job Description
Job Overview
| Details | Information |
|---|---|
| Company Name | Capgemini |
| Job Role | Non-Voice Customer Support Executive (Webform CSR) |
| Job Location | Multiple Locations (As per Business Requirement) |
| Salary | Competitive Salary (As per Company Norms) |
| Qualification | Graduate in Any Discipline |
| Experience | Freshers & Experienced Candidates Can Apply |
| Job Type | Full-Time |
| Work Mode | Work From Office / Business Requirement Based |
| Shift | Rotational Shift (If Required) |
Capgemini Non-Voice Customer Support Executive Recruitment 2026
Are you looking for a Non-Voice Customer Support Job in a reputed multinational company? Capgemini is inviting applications for the post of Non-Voice Customer Support Executive (Webform CSR). This is an excellent opportunity for graduates who possess strong written communication skills and want to build a successful career in the customer support and IT-enabled services industry.
As a Non-Voice Customer Support Executive, you will interact with customers through written communication channels such as webforms and emails. Your responsibility will be to understand customer concerns, provide accurate resolutions, and ensure every customer receives timely support while maintaining high-quality service standards.
About the Company
Capgemini is one of the world’s leading consulting, technology, engineering, and digital transformation companies. Operating in more than 50 countries, Capgemini helps organizations accelerate their digital journey by providing innovative business and technology solutions.
The company is widely recognized for offering excellent career growth opportunities, continuous learning programs, employee wellness initiatives, and an inclusive work culture. Employees also receive access to industry-leading certifications and advanced learning platforms to enhance their professional skills.
Job Description
The Non-Voice Customer Support Executive (Webform CSR) plays a vital role in delivering excellent customer service through written communication channels.
In this position, you will manage customer requests received through webforms, emails, and support portals. Your responsibility is to understand customer issues, investigate the problem, coordinate with internal departments whenever necessary, and provide professional written responses within the defined turnaround time.
You will also be responsible for maintaining accurate records of customer interactions, following company policies, ensuring quality compliance, and escalating complex cases whenever required.
Candidates who have strong English writing skills, attention to detail, and excellent problem-solving abilities are highly encouraged to apply.
Eligibility Criteria
Educational Qualification
- Graduate in any discipline from a recognized university.
- Additional certification in Customer Service or Communication will be an added advantage.
Age Limit
- Minimum 18 years.
- Upper age limit as per company recruitment policy.
Gender
- Male and Female candidates are eligible to apply.
Experience Required
- Freshers can apply.
- Experienced candidates are also welcome.
Job Responsibilities
The selected candidates will be responsible for:
- Handling customer queries through webforms, emails, and other non-voice communication channels.
- Providing accurate, polite, and professional written responses.
- Resolving customer complaints within the defined turnaround time.
- Coordinating with internal teams for issue resolution.
- Updating customer records and maintaining proper documentation.
- Escalating unresolved or complex issues to the appropriate team.
- Following company guidelines, quality standards, and compliance policies.
- Identifying recurring customer issues and reporting trends to supervisors.
- Ensuring high levels of customer satisfaction through timely support.
- Managing multiple customer requests efficiently.
Required Skills
Candidates should possess the following skills:
Technical Skills
- Strong Written English Communication
- Good Grammar and Writing Ability
- Fast and Accurate Typing Skills
- Basic Computer Knowledge
- MS Office Knowledge
- Customer Support Process Understanding
Soft Skills
- Excellent Communication Skills
- Strong Analytical Thinking
- Problem-Solving Ability
- Time Management
- Attention to Detail
- Customer-Centric Approach
- Teamwork and Collaboration
- Multitasking Ability
- Process Adherence
- Professional Email Writing
Salary Details
Capgemini offers an attractive salary package based on the candidate’s qualifications, skills, location, and experience.
Employees may also receive several additional benefits, including:
- Competitive Salary Package
- Performance-Based Incentives
- Health Insurance Coverage
- Wellness Programs
- Telemedicine Support
- Flexible Employee Benefits
- Career Growth Opportunities
- Internal Job Transfers
- Learning & Certification Programs
- Paid Leave and Company Holidays
- Employee Engagement Activities
How to Apply
Interested candidates can apply by following these simple steps:
- Visit the official Capgemini Careers website.
- Search for Non-Voice Customer Support Executive – Webform CSR.
- Read the complete job description carefully.
- Click on the Apply Now button.
- Register using your email ID if you are a new user.
- Fill in all the required personal and educational details.
- Upload your updated resume and required documents.
- Review all the information carefully.
- Submit the application form.
- Wait for further communication from the recruitment team.
Required Documents
Applicants should keep the following documents ready:
- Updated Resume/CV
- Passport Size Photograph
- Aadhaar Card or Valid Government ID
- Educational Certificates
- Graduation Mark Sheets
- Experience Certificate (If Applicable)
- Address Proof
- PAN Card (If Required)
- Recent Passport Size Photograph
Other Important Details
- Job Type: Full-Time
- Work Environment: Professional Corporate Office
- Shift: Rotational Shift (Business Requirement)
- Training: Company Provided
- Career Growth: Excellent Internal Growth Opportunities
- Learning Platform: Access to over 250,000 online courses and certifications
- Employee Wellness: Health checks, insurance, telemedicine, and family support programs
- Work Culture: Inclusive and diverse workplace
- Employee Engagement: Sports events, yoga sessions, marathons, and cultural activities
Why Join Capgemini?
Working at Capgemini provides much more than just a job. Employees benefit from:
- Global career opportunities
- International work culture
- Continuous learning and certification programs
- Employee wellness initiatives
- Inclusive and supportive work environment
- Opportunities to work on cutting-edge technology projects
- Long-term career development with one of the world’s leading technology companies
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