Concentrix Technical Representative Recruitment 2026 | Freshers Can Apply Online
Job Description
Job Overview
| Details | Information |
|---|---|
| Company Name | Concentrix |
| Job Role | Technical Representative / Technical I – Global Service Desk Engineer |
| Job Location | India (Multiple Locations) |
| Salary | As per Company Standards (Best in Industry) |
| Qualification | Graduate / Diploma / Relevant Technical Qualification |
| Experience | Freshers & Experienced Candidates Can Apply |
| Job Type | Full-Time |
Job Description
Concentrix has announced its Off Campus Recruitment Drive 2026 for the position of Technical Representative (Global Service Desk Engineer). This opportunity is ideal for fresh graduates, diploma holders, and early-career professionals who are looking to begin their career with one of the world’s leading technology and business services companies.
As a Technical Representative, you will provide first-level technical assistance to customers by diagnosing and resolving hardware, software, networking, and cloud-related issues. You will also ensure that customer queries are resolved within the company’s service standards while delivering an excellent customer support experience.
The role offers excellent exposure to enterprise technologies, cloud platforms, IT service management processes, and customer support operations in a professional work environment.
About the Company
Concentrix is a globally recognized technology and business services company that supports some of the world’s leading brands. Operating in more than 70 countries, the company delivers customer experience solutions, digital transformation services, AI-powered business operations, and IT support.
With decades of industry experience, Concentrix combines advanced technology with human expertise to help businesses improve efficiency, customer satisfaction, and operational performance. It offers excellent career growth opportunities, continuous learning programs, and a dynamic work culture for professionals worldwide.
Eligibility Criteria
Educational Qualification
- Bachelor’s Degree in any discipline
- Diploma holders with relevant technical knowledge may also be eligible
- Candidates having IT-related certifications will have an added advantage
Age Limit
- Minimum age should be 18 years
- Maximum age as per company recruitment policy
Gender
- Male and Female candidates are eligible to apply.
Experience Required
- Freshers are encouraged to apply.
- Candidates with prior experience in Technical Support, Service Desk, IT Helpdesk, or Customer Support will be preferred.
Job Responsibilities
- Provide first-level technical support to end users.
- Diagnose and resolve hardware and software issues.
- Troubleshoot Windows operating system problems.
- Handle cloud platform-related issues including AWS, Google Cloud Platform, and Citrix.
- Install, configure, and maintain software applications.
- Support Virtual Desktop Infrastructure (VDI) and Remote Desktop environments.
- Resolve networking and connectivity issues.
- Handle user access-related concerns and system errors.
- Log, update, and close support tickets within SLA timelines.
- Escalate unresolved issues to higher technical teams.
- Deliver excellent customer service through calls, emails, and chats.
- Monitor service quality and follow company compliance standards.
- Participate in quality audits and continuous improvement activities.
- Complete mandatory training programs assigned by the organization.
- Attend regular meetings with managers and team members.
Required Skills
Technical Skills
- Windows Operating System knowledge
- Hardware & Software Troubleshooting
- Networking Fundamentals
- Remote Desktop Support
- Google Cloud Platform (GCP)
- Amazon Web Services (AWS)
- Citrix Environment
- VDI Support
- IT Service Management (ITSM)
- Ticket Management Systems
- Software Installation & Configuration
Soft Skills
- Excellent Communication Skills
- Problem-Solving Ability
- Customer Handling Skills
- Analytical Thinking
- Time Management
- Teamwork
- Adaptability
- Multitasking Ability
- Positive Attitude
- Quick Learning Capability
Salary Details
The salary package for the Technical Representative position is competitive and based on company standards. Apart from the monthly salary, selected candidates may receive several additional benefits depending on the project and location.
Benefits May Include
- Competitive Salary Package
- Performance-Based Incentives
- Paid Training
- Health Insurance
- Provident Fund (PF)
- Employee Assistance Programs
- Paid Leave
- Career Growth Opportunities
- Learning & Development Programs
- Global Work Environment
How to Apply
Interested candidates can apply online by following these simple steps:
- Visit the official Concentrix Careers website.
- Search for Technical Representative or Global Service Desk Engineer openings.
- Read the complete job description carefully.
- Register or log in to your account.
- Fill in the application form with accurate information.
- Upload your latest resume and required documents.
- Review all details before submitting the application.
- Submit the application and wait for further communication from the recruitment team.
Required Documents
Candidates should keep the following documents ready before applying:
- Updated Resume/CV
- Passport Size Photograph
- Aadhaar Card or Valid Government ID
- Educational Certificates
- Diploma/Degree Mark Sheets
- Technical Certifications (if available)
- Experience Certificate (For Experienced Candidates)
- PAN Card (if available)
- Updated Contact Details
- Email ID and Mobile Number
Other Important Details
- Job Type: Full-Time
- Work Environment: Office / Client Support Environment
- Work Shift: Rotational Shift (24×7 Operations)
- Training: Company-Provided
- Customer Support Channels: Voice, Email & Chat
- Career Growth: Excellent internal promotion opportunities
- Work Culture: Professional, Collaborative, and Technology-Driven
- Freshers Eligible: Yes
- Selection Process: Application Screening → Assessment/Test (if applicable) → Interview → HR Discussion → Offer
Why Join Concentrix?
- Work with a globally recognized Fortune 500 company.
- Great opportunity for freshers to start an IT support career.
- Exposure to cloud technologies and enterprise applications.
- Structured learning and certification opportunities.
- Competitive salary with attractive employee benefits.
- Career growth through internal promotions and skill development.
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