Tech Mahindra Junior Software Engineer Recruitment 2026 – Freshers Job in Pune, Salary ₹3 LPA
Job Description
Tech Mahindra is offering an entry-level opportunity for fresh graduates who want to begin their career in the IT and software support sector. The company is hiring Junior Software Engineers / Associate Support Engineers for its SAP Concur Support team in Pune.
This opportunity is particularly suitable for BCA, BCS and B.Sc Computer Science graduates with no previous work experience. Selected candidates will work in a customer-facing technical support environment and receive exposure to SaaS-based travel, expense and invoice management solutions.\
Candidates should note that this is a full-time, permanent, work-from-office position in Pune and requires flexibility to work in rotational shifts.
Job Overview
| Particulars | Details |
|---|---|
| Company Name | Tech Mahindra Ltd. |
| Job Role | Junior Software Engineer / Associate Support Engineer |
| Job Location | Pune, Maharashtra |
| Salary | ₹3 Lakh Per Annum CTC |
| Qualification | BCA / BCS / B.Sc Computer Science or related eligible qualification |
| Experience | Freshers / 0 Years |
| Job Type | Full-Time, Permanent |
| Work Mode | Work from Office |
| Department | Engineering – Software & QA / Support |
| Industry | IT / Software Product |
| Number of Openings | 5 |
| Probation Period | 6 Months |
| Shift | Rotational / 24×7 Global Support Environment |
Job Description
Tech Mahindra is looking for motivated and customer-oriented graduates to join its SAP Concur Support operation in Pune.
The selected candidate will work as a first-level support professional and assist SAP Concur customers, administrators and end users with technical and functional queries. The role involves understanding customer problems, troubleshooting product-related issues and providing appropriate solutions through phone, email, chat and internal case-management platforms.
This position can be a good starting point for fresh graduates interested in building a career in IT support, SaaS products, customer success, software services or enterprise application support.
Employees will also get opportunities to develop their communication, troubleshooting, documentation and problem-solving abilities while learning about enterprise travel, expense and invoice management platforms.
About Tech Mahindra
Tech Mahindra is a major information technology and business services company providing digital transformation, consulting, engineering and technology-related solutions to businesses across different industries.
The company works with enterprise customers and provides opportunities across areas such as software services, IT support, cloud solutions, digital technologies, engineering services and customer experience management.
For fresh graduates, joining a large IT organization like Tech Mahindra can provide exposure to structured training, professional work environments, enterprise applications and global customer-support processes.
Eligibility Criteria
Education Qualification
Candidates should have completed a bachelor’s degree from a recognized university.
Eligible educational backgrounds mentioned for this recruitment include:
- BCA – Bachelor of Computer Applications
- BCS – Bachelor of Computer Science
- B.Sc in Computer Science
- B.Sc in Computer Science and Technology
- Other closely related qualifications may be considered only according to the company’s recruitment criteria.
Candidates should carefully verify their qualification eligibility before applying.
Age Limit
The official job information does not mention a specific minimum or maximum age limit.
Applicants should therefore follow the eligibility conditions mentioned during the official application or assessment process.
Gender
No specific gender restriction has been mentioned.
Eligible candidates can apply irrespective of gender, subject to company recruitment policies.
Experience Required
- Freshers are eligible.
- Previous professional experience is not mandatory.
- The vacancy specifically targets candidates with approximately 0 years of experience.
- Candidates should have a willingness to learn new software products and support processes.
Job Responsibilities
The Junior Software Engineer / Associate Support Engineer may be responsible for:
- Providing first-level technical and functional support to customers and administrators.
- Handling customer queries through phone, email, chat and case-management systems.
- Understanding and analyzing product-related problems reported by customers.
- Troubleshooting basic technical and functional issues.
- Resolving customer cases within defined Service Level Agreements or SLAs.
- Maintaining accurate records of customer conversations and resolutions.
- Updating case notes and support documentation properly.
- Escalating complicated issues to senior or specialized technical teams.
- Following up on escalated cases until the issue is appropriately addressed.
- Using internal knowledge bases, documentation and Standard Operating Procedures.
- Maintaining expected customer satisfaction and service-quality standards.
- Achieving productivity and case-resolution targets.
- Collaborating with colleagues and cross-functional departments.
- Participating in product training and certification programs.
- Continuously improving knowledge of SAP Concur and related support processes.
- Supporting internal knowledge-management and process-improvement initiatives.
Required Skills
Technical and Functional Skills
Candidates should preferably have:
- Basic understanding of computers and software applications.
- Basic knowledge of troubleshooting concepts.
- Familiarity with Microsoft Office applications.
- Ability to learn SaaS-based software products.
- Basic understanding of customer-support or ticket-management processes.
- Ability to understand product documentation and knowledge-base articles.
- Analytical ability to identify the cause of customer issues.
Communication and Soft Skills
The position also requires strong interpersonal abilities, including:
- Good spoken English communication.
- Good written English communication.
- Customer-service orientation.
- Strong listening skills.
- Problem-solving ability.
- Analytical thinking.
- Ability to explain information clearly.
- Attention to detail.
- Positive professional attitude.
- Ability to work as part of a team.
- Adaptability to changing processes and projects.
- Ability to handle multiple tasks.
- Willingness to learn continuously.
- Ability to work effectively in a fast-paced environment.
Salary Details
Candidates who successfully complete the selection process will be eligible for a CTC of approximately:
₹3,00,000 Per Annum
This works out to an average CTC of approximately ₹25,000 per month before considering deductions and the company’s salary structure.
The actual monthly in-hand salary may be lower than the monthly CTC due to components such as PF, statutory deductions, company benefits or other salary components.
Candidates should confirm the detailed salary breakup from Tech Mahindra HR before joining.
Probation Period
Selected candidates will remain on probation for approximately 6 months after joining.
Performance, attendance, work quality and adherence to company policies may be monitored during the probation period.
Important Bond Condition
Candidates should carefully review the service agreement associated with this recruitment.
According to the available recruitment information:
- Selected candidates may be required to sign an indemnity bond.
- Bond amount: approximately ₹1,00,000.
- Mandatory service period: 2 years from the date of joining.
Applicants should read all bond terms and employment conditions carefully before accepting an offer or signing any document.
Selection Process
Candidates will have to qualify through multiple stages. Each round may act as a screening stage for the next round.
Stage 1 – Aptitude Test
The aptitude assessment may evaluate areas such as:
- Logical reasoning
- Numerical ability
- Basic analytical ability
- General aptitude
Candidates may also be asked to complete an English essay or story-writing assessment.
Stage 2 – Communication Test
This round may evaluate:
- Spoken English
- Pronunciation
- Grammar
- Fluency
- Listening ability
- Communication confidence
Good English communication is particularly important because the role involves interacting with customers.
Stage 3 – Technical Interview
The technical interview may include questions related to:
- Computer fundamentals
- Basic programming concepts
- Operating systems
- Networking basics
- Software troubleshooting
- Database fundamentals
- Academic projects
- Problem-solving situations
Freshers should also prepare to explain their final-year project clearly.
Stage 4 – HR Interview
The HR discussion may cover:
- Educational background
- Career goals
- Communication skills
- Pune relocation
- Work-from-office availability
- Rotational shift flexibility
- Salary expectations
- Service bond
- Joining availability
Candidates must clear the required stages to receive the final selection or offer.
How to Apply
Interested candidates can follow these steps:
- Visit the official Tech Mahindra careers platform or the job portal where the vacancy has been officially published.
- Search for the Junior Software Engineer or Associate Support Engineer position available in Pune.
- Read the complete eligibility criteria, qualification requirements, salary information and employment conditions.
- Click on the Apply option.
- Create an account or log in to the respective recruitment portal.
- Enter your personal, educational and contact information correctly.
- Upload an updated resume.
- Verify all information before submitting the application.
- Submit the application form.
- Keep checking your registered email ID and mobile number for assessment or interview communication.
Candidates should avoid paying money to unknown individuals claiming to guarantee selection. Recruitment-related communication should always be verified through genuine company or authorized recruitment channels.
Required Documents
Candidates should keep the following documents ready for the application, interview and joining process:
- Updated Resume or CV
- Recent passport-size photographs
- Aadhaar Card
- PAN Card
- Valid government-issued identity proof
- 10th marksheet and certificate
- 12th marksheet and certificate
- Graduation marksheets
- Graduation degree or provisional certificate
- College ID, if applicable
- Address proof
- Bank account details or cancelled cheque during joining
- Passport, if specifically requested
- Any relevant technical certification
- Academic project details
- Previous employment documents, if applicable
Fresh graduates should ensure that the information mentioned in their resume matches their educational documents.
Other Important Details
Work Location
The position is currently mentioned for the Tech Mahindra Pune office.
This is primarily a work-from-office opportunity.
Candidates who are currently living outside Pune should consider accommodation, relocation and commuting arrangements before accepting the job.
Shift Timing
The SAP Concur support operation serves customers across different locations and time zones.
Therefore, candidates should be comfortable working in:
- Rotational shifts
- Different project schedules
- 24×7 support environments
- Night shifts, if assigned
Shift allocation will depend on project and business requirements.
Work Location Flexibility
Candidates may also be expected to work on different projects at Tech Mahindra development centers or client locations depending on organizational requirements.
Applicants should therefore be flexible regarding project allocation and work timings.
Performance Parameters
Employee performance may be assessed through factors such as:
- Customer Satisfaction or CSAT
- Case quality
- SLA compliance
- Productivity
- Attendance
- Shift adherence
- Knowledge-management contribution
- Customer issue-resolution quality
Learning Opportunities
Freshers joining this position may receive opportunities to participate in:
- Product training
- Internal certifications
- Process training
- Customer-support training
- Continuous learning programs
- Knowledge-management activities
These can help candidates develop a foundation for future careers in technical support, enterprise applications, SaaS support and IT services.
Who Should Apply?
This recruitment may be particularly suitable for candidates who:
- Have recently completed BCA, BCS or B.Sc Computer Science.
- Are looking for their first IT-sector job.
- Have strong English communication skills.
- Are interested in software and customer support.
- Can relocate to Pune.
- Are comfortable working from the office.
- Can work in rotational shifts.
- Are willing to sign the applicable service agreement.
- Want to gain exposure to enterprise SaaS applications.
Important Note for Applicants
Job seekers should carefully read the complete job offer, salary structure, bond conditions, probation terms, shift requirements and location details before joining.
Recruitment requirements, vacancies and selection processes can be changed or closed by the employer depending on business requirements.
Always verify the latest details through the official recruitment communication before making travel, relocation or financial decisions.
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