Concentrix Recruitment 2026: Operations Representative

B.E./B.tech, Customer Service, Diploma, IT, Marketing, Mechanical, Sales
Noida, Mumbai, Kolkata, Gurgaon, Chennai, Bhubaneswar, Bangalore
April 30, 2026
₹25000 - ₹28000 / month
Full-Time
Urgent
Apply Now

Job Description

This role functions as a vital link between departments, managing daily transactions and ensuring that customer requirements are met with high efficiency and empathy.

Job Overview

ParticularsDetails
OrganizationConcentrix
Post NameOperations Representative
LocationVarious Locations, India
EducationGraduate / Undergraduate in any discipline
Job TypeFull-Time / Entry Level
Application ModeOnline

Key Responsibilities & Nature of Work

Candidates should be aware that this role involves specialized content moderation tasks:

  • Content Curation & Review: Reviewing text, images, and videos uploaded to platforms to ensure compliance with client terms of service.
  • Moderation: Identifying and managing sensitive or explicit content, including violence, extremism, and graphic material.
  • Customer Interaction: Greeting customers professionally, probing for understanding, and providing appropriate resolutions using decision-support tools.
  • Account Management: Accurately notating customer accounts and tracking information in call-tracking databases.
  • KPI Adherence: Ensuring all service delivery meets contractual Key Performance Indicators (KPIs).

Candidate Profile & Skills

  • Communication: Strong verbal and written communication skills with a professional tone.
  • Technical Skills: Strong PC knowledge and computer navigation skills.
  • Adaptability: Ability to multitask, rotate shifts as needed, and tolerate repetitive work in a fast-paced environment.
  • Problem Solving: Demonstrated ability to handle complex queries and provide customer education independently.
  • Soft Skills: High level of patience, empathy, and a strong customer service orientation.

How to Apply

  1. Visit the official Concentrix Careers portal.
  2. Search for “Operations Representative” under the India location settings.
  3. Fill out the application form with your educational details and upload an updated resume.
  4. Ensure you highlight any previous experience in customer service or data management.
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