Tech Mahindra Recruitment 2026 – Associate Customer Support Job in Kolkata | 12th Pass & Freshers Can Apply
Job Description
Tech Mahindra is hiring candidates for the position of Associate Customer Support in Kolkata, West Bengal. This is a full-time, permanent and completely Work From Office (WFO) opportunity for candidates interested in customer service, voice process and BPO operations.
One of the biggest advantages of this vacancy is that graduation is not compulsory. Candidates who have completed 10+2 / Higher Secondary can apply. Both freshers and experienced candidates with up to 5 years of experience are eligible.
The offered annual CTC is approximately ₹2.10 lakh to ₹2.75 lakh, with the salary mentioned as 100% fixed.
Candidates should have excellent verbal communication skills in English and Hindi, a typing speed of at least 30 WPM with 90% accuracy, and should be comfortable working in 24/7 rotational shifts.
1. Job Overview
| Job Details | Information |
|---|---|
| Company Name | Tech Mahindra |
| Job Role | Associate Customer Support |
| Job Location | Kolkata, West Bengal |
| Salary / CTC | ₹2.10 – ₹2.75 Lakh Per Annum |
| Qualification | Minimum 12th Pass / 10+2 |
| Graduation Required? | No |
| Experience | Freshers & Experienced – 0 to 5 Years |
| Job Type | Full-Time, Permanent |
| Work Mode | Work From Office |
| Department | Customer Success / Service & Operations |
| Role Category | Voice / Blended |
| Shift | 24/7 Rotational Shifts |
| Cab Facility | Available During Odd Hours |
| Joining | Immediate Joiners Preferred |
| Industry | IT Services & Consulting |
2. Job Description
Tech Mahindra is looking for customer-focused candidates for its Associate Customer Support position in Kolkata.
The primary responsibility of the selected candidate will be to interact with customers through voice calls, understand their queries and provide appropriate solutions in a professional and courteous manner.
Candidates should be comfortable communicating with different types of customers and should be capable of understanding problems quickly.
The role requires strong communication in both English and Hindi, as customer interactions may take place in either language.
Since this is a customer support process, candidates will also need to maintain service quality, follow company procedures and ensure that customer issues are handled efficiently.
This opportunity can be particularly suitable for 12th-pass freshers looking to start their careers with a large IT services and consulting organisation.
3. About Tech Mahindra
Tech Mahindra is a major IT services and consulting company and part of the Mahindra Group.
The organisation provides technology, consulting, digital transformation, business process and customer experience services to companies across different industries.
Tech Mahindra operates globally and works with businesses in areas such as technology, telecommunications, banking, healthcare, retail, manufacturing and other sectors.
For candidates interested in starting or developing a career in BPO, customer service, IT-enabled services or business process operations, this role offers corporate exposure and customer-handling experience.
4. Eligibility Criteria
Candidates interested in the Tech Mahindra Kolkata Customer Support Recruitment 2026 should check the eligibility criteria carefully.
Educational Qualification
Minimum qualification required:
10+2 / 12th Pass
Graduation is not mandatory for this position.
Therefore, eligible candidates may include:
- 12th Pass
- Higher Secondary Pass
- Diploma Candidates
- Graduates
Candidates should satisfy all other communication, typing and shift requirements.
Experience Required
Both freshers and experienced candidates can apply.
Experience Range: 0–5 Years
Eligible candidates include:
- Freshers
- Customer Support Executives
- BPO Executives
- Voice Process Executives
- Call Centre Executives
- Customer Service Associates
- Experienced Customer Support Professionals
Age Limit
No specific age limit has been mentioned in the available job advertisement.
Candidates should confirm any age-related requirement during the recruitment process.
Gender
No specific gender restriction has been mentioned.
Eligible candidates can apply based on qualification and skills.
Communication Requirement
Candidates should have excellent verbal communication skills in:
- English
- Hindi
Good pronunciation, listening skills and the ability to communicate clearly with customers will be important.
Typing Requirement
Candidates should have a typing speed of:
Minimum 30 Words Per Minute (WPM)
with approximately:
90% Accuracy
A typing test forms part of the interview process.
5. Job Responsibilities
The selected Associate Customer Support candidate may be responsible for:
- Handle incoming customer calls.
- Understand customer queries.
- Provide accurate information to customers.
- Resolve customer complaints efficiently.
- Explain products, services or processes clearly.
- Communicate professionally in English and Hindi.
- Follow standard customer support procedures.
- Maintain a customer-oriented approach.
- Escalate complicated issues when required.
- Record customer interactions accurately.
- Follow company quality standards.
- Maintain professional call etiquette.
- Meet process performance targets.
- Maintain required productivity levels.
- Follow company policies and procedures.
- Coordinate with team leaders when necessary.
- Ensure customer satisfaction.
- Work according to defined process guidelines.
- Participate in process training.
- Adapt to rotational shift requirements.
6. Required Skills
Candidates should possess a combination of communication, customer service and basic computer skills.
Communication Skills
- Fluent English Communication
- Hindi Communication
- Verbal Communication
- Active Listening
- Professional Call Etiquette
- Customer Interaction
- Clear Pronunciation
Customer Service Skills
- Customer Query Handling
- Customer Complaint Resolution
- Problem Solving
- Customer Relationship Management
- Customer-oriented Approach
- Call Handling
- Voice Process Knowledge
Computer Skills
Candidates should have:
- Basic Computer Knowledge
- Typing Skills
- Email Knowledge
- Internet Knowledge
- Basic Software Navigation
Typing Skills
Required:
30 WPM with approximately 90% accuracy
Candidates should practise their typing speed before attending the interview.
Soft Skills
- Good communication
- Patience
- Positive attitude
- Problem-solving ability
- Listening skills
- Teamwork
- Professional behaviour
- Adaptability
- Time management
- Ability to handle pressure
- Willingness to learn
7. Salary Details
The advertised CTC for the Tech Mahindra Associate Customer Support vacancy is approximately:
Annual CTC
₹2,10,000 – ₹2,75,000 Per Annum
The job listing mentions that the payout is:
100% Fixed Salary
The final CTC may depend on:
- Interview performance
- Communication skills
- Previous experience
- Current salary, if experienced
- Process requirements
- Company salary structure
Candidates should confirm the exact in-hand salary, deductions and other components during the HR discussion.
Cab Facility
Cab facility is available during odd working hours, subject to the company’s applicable transport policy.
Candidates should confirm pickup/drop locations and transport eligibility with the recruitment team.
8. Interview Process
Candidates may need to clear multiple recruitment stages.
The advertised interview process includes:
Round 1 – HR Round
The HR team may evaluate:
- Candidate introduction
- Qualification
- Experience
- Communication
- Shift flexibility
- Salary expectations
- Joining availability
Round 2 – Online Assessment
Candidates may be tested on basic aptitude, communication or process-related areas.
Round 3 – Typing Test
Candidates should be able to achieve approximately:
30 WPM Typing Speed with 90% Accuracy
Round 4 – VETI / VWT Test
Candidates may undergo additional voice, language or written communication evaluation depending on the process requirement.
Round 5 – Operations Round
The final operational discussion may evaluate:
- Communication skills
- Customer handling ability
- Voice quality
- Problem-solving ability
- Shift flexibility
- Suitability for the process
Final selection will depend on successful completion of the applicable recruitment rounds.
9. How to Apply
Candidates interested in this Tech Mahindra vacancy can attend the recruitment process at the mentioned location or apply through the available job listing.
Step-by-Step Application Process
- Prepare an updated CV.
- Ensure your correct mobile number is mentioned on the resume.
- Keep all required educational documents ready.
- Practise English and Hindi communication.
- Practise typing before attending the assessment.
- Carry valid ID proof.
- Visit the mentioned Tech Mahindra interview venue.
- Complete the registration process.
- Attend the HR round.
- Complete the online assessment.
- Attend the typing test.
- Complete the VETI / VWT assessment.
- Attend the Operations Round.
- Wait for the final selection result or HR communication.
10. Walk-in Interview Location
Candidates should attend the interview at:
Tech Mahindra
East Tower, Mani Casadona
Action Area II, New Town
15th Floor
Kolkata, West Bengal
Candidates are advised to verify the interview schedule before travelling to the venue.
11. Required Documents
Candidates should carry the following documents:
- Updated Resume / CV
- Educational Mark Sheets
- Aadhaar Card
- PAN Card
Candidates may also keep the following additional documents ready:
- Passport-size Photographs
- 10th Marksheet
- 12th Marksheet
- Graduation Documents, if applicable
- Experience Certificate, if experienced
- Previous Company Offer Letter, if applicable
- Relieving Letter, if applicable
- Latest Salary Slips, if experienced
- Address Proof
- Other Valid Government ID
Carry both originals and photocopies where possible.
12. Other Important Details
Work Location
Kolkata, West Bengal
Work Mode
Complete Work From Office (WFO)
This is not a work-from-home or remote vacancy.
Employment Type
Full-Time, Permanent
Shift
Candidates must be comfortable working in:
24/7 Rotational Shifts
Depending on the process, this may include:
- Morning Shift
- Afternoon Shift
- Evening Shift
- Night Shift
- Rotational Weekly Off
Cab Facility
The company provides cab facilities during odd hours, according to applicable company policy.
Immediate Joining
Immediate joiners are preferred.
Candidates who can join quickly may receive preference during recruitment.
Who Can Apply?
This job can be suitable for:
- 12th Pass Candidates
- Higher Secondary Pass Candidates
- Freshers
- Diploma Candidates
- Graduates
- BPO Freshers
- Customer Support Freshers
- Voice Process Candidates
- Call Centre Candidates
- Experienced Customer Service Professionals
Who May Get Preference?
Candidates may have an advantage if they:
- Speak English fluently.
- Communicate well in Hindi.
- Have good customer handling skills.
- Have a typing speed of 30 WPM or above.
- Can maintain 90% typing accuracy.
- Are comfortable with rotational shifts.
- Can work night shifts.
- Can join immediately.
- Are comfortable working from the Kolkata office.
Tips to Prepare for Tech Mahindra Interview
Improve Your Introduction
Prepare a short self-introduction covering:
- Name
- Education
- Current Location
- Work Experience, if any
- Communication Skills
- Career Objective
Practise Customer Handling
You may be asked how you would handle an unhappy or confused customer.
Focus on:
- Listening carefully
- Remaining polite
- Understanding the issue
- Offering an appropriate solution
- Escalating when necessary
Practise Typing
Since a typing test is part of the recruitment process, candidates should practise regularly before attending.
Target:
30+ WPM with at least 90% accuracy
Prepare for 24/7 Shift Questions
Be prepared to clearly answer whether you are comfortable working:
- Night shifts
- Rotational shifts
- Weekends
- Rotational weekly offs
Important Note for Job Seekers
Candidates should verify the walk-in schedule and vacancy status before visiting the venue because hiring requirements can change.
Never pay any unauthorised individual or third-party agent for guaranteed recruitment at Tech Mahindra.
Candidates should confirm important employment details before accepting an offer, including:
- Final CTC
- In-hand salary
- PF / statutory deductions
- Duty timings
- Shift pattern
- Weekly off
- Cab eligibility
- Exact process
- Joining date
- Employment terms
Join Our WhatsApp Channel
Join Our Telegram ChannelConnect With Us
WhatsApp ChannelTelegram Channel
Instagram Page
YouTube Channel
Facebook Page
WhatsApp
LinkedIn
