SBI Card Recruitment 2026: Associate – Customer Services

Accounting, B.E./B.tech, Diploma, Sales
Gurgaon, Gandhinagar, Delhi NCR
April 23, 2026
₹500000 - ₹600000 / year
Full-Time
Urgent
Apply Now

Job Description

Join India’s leading credit card issuer and play a vital role in their mission to “Make Life Simple.” This role is centered on providing seamless service to credit card holders while maintaining high efficiency and compliance.

Role Overview

ParticularsDetails
CompanySBI Card (SBI Cards and Payment Services Ltd.)
PositionAssociate – Customer Services (T1 Service)
LocationGurugram, India
Job TypeFull-Time
QualificationGraduate in any discipline

Key Responsibilities (Accountability)

  • Customer Support: Handle inbound and outbound calls from credit card holders to resolve queries, requests, and complaints.
  • Performance Targets: Achieve daily targets for AHT (Average Handle Time), Productivity, FCR (First Call Resolution), and Voice Quality.
  • Value Addition: Focus on Cross-selling (S2S) and customer retention to enhance business growth.
  • Process Improvement: Provide real-time feedback on process gaps and raise “red flags” to minimize escalations.
  • Compliance: Ensure 100% adherence to business policies, documentation, and procedures.

Measures of Success

Success in this role is measured through:

  • FRT & Resolution: Low First Response Time and high real-time resolution rates.
  • Efficiency: High productivity with zero avoidable escalations.
  • Quality: Adherence to Process TATs (Turnaround Times) and Schedule Adherence.
  • Innovation: Contribution toward process improvement through RPA (Robotic Process Automation).

What’s in it for YOU?

  • Health & Wellness: Comprehensive medical insurance, dental/OPD benefits, and annual health checkups.
  • Inclusive Culture: A gender-neutral workplace that values diversity and inclusion.
  • Growth: A robust learning and development framework to help you unlock your full potential.
  • Rewards: A well-curated “bouquet of rewards” and recognition programs for top performers.

Required Competencies

  • Problem-Solving: Ability to resolve complex customer issues efficiently.
  • Detail Orientation: High accuracy in processing customer data and requests.
  • Process Orientation: Strict following of set workflows and MOUs.
  • Stakeholder Management: Professional communication with both customers and internal teams.
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