Concentrix Customer Support Advisor Recruitment 2026 | Freshers Voice Process Jobs in Pune
Job Description
Looking for a customer service job in Pune? Concentrix has announced openings for the position of Customer Support Advisor – Voice Process. This opportunity is ideal for graduates and freshers who possess excellent communication skills and want to build a career in the customer service and BPO industry.
Candidates selected for this role will be responsible for handling customer queries, providing voice-based support, and ensuring a high level of customer satisfaction. If you have strong English communication skills and basic computer knowledge, this could be a great opportunity to start your professional journey.
Job Overview
| Particulars | Details |
|---|---|
| Company Name | Concentrix |
| Job Role | Customer Support Advisor – Voice Process |
| Job Location | Pune, Maharashtra |
| Salary | As Per Company Norms |
| Qualification | Any Graduate |
| Experience | Freshers Eligible |
| Job Type | Full-Time |
| Work Mode | Work From Office |
| Department | Customer Support / Voice Process |
| Industry | BPO / Customer Service |
| Gender | Male & Female Candidates Eligible |
Job Description
Concentrix is hiring Customer Support Advisors for its Pune office. In this role, candidates will interact with customers through voice calls, address their concerns, resolve issues, and provide accurate information regarding products and services.
The position requires excellent verbal communication skills, customer-centric thinking, and the ability to work efficiently in a fast-paced environment. Candidates will also be responsible for maintaining records of customer interactions and following established company processes.
This role offers excellent exposure to customer relationship management, communication skills development, and career growth opportunities within the BPO sector.
About the Company
Concentrix
Concentrix is a globally recognized customer experience solutions and technology company serving some of the world’s leading brands. The company specializes in customer support, technical assistance, digital transformation, business process services, and customer engagement solutions.
With operations in multiple countries and thousands of employees worldwide, Concentrix provides excellent career opportunities for freshers and experienced professionals alike.
Eligibility Criteria
Educational Qualification
- Graduation in any discipline from a recognized university.
- Qualification requirements may vary slightly depending on project requirements.
Age Limit
- Candidates should meet the company’s hiring eligibility criteria.
- Age requirements may be specified during the recruitment process.
Gender
- Male candidates eligible.
- Female candidates eligible.
Experience Required
- Freshers can apply.
- Prior customer service or voice process experience will be an added advantage.
- Experienced candidates are also welcome to apply.
Job Responsibilities
Selected candidates will be responsible for:
- Handling customer inquiries through voice calls.
- Providing prompt and professional customer support.
- Resolving customer complaints and concerns effectively.
- Following up with customers when required.
- Maintaining customer interaction records accurately.
- Meeting productivity and quality targets.
- Learning and understanding client products and services.
- Providing accurate information to customers.
- Following company guidelines and operational procedures.
- Escalating unresolved issues to the appropriate team when necessary.
Required Skills
Technical Skills
- Basic computer knowledge.
- Strong typing skills.
- Good understanding of MS Office and internet applications.
- Ability to navigate multiple systems simultaneously.
- Knowledge of CRM tools is an advantage.
Soft Skills
- Excellent English communication skills.
- Strong listening skills.
- Customer-focused approach.
- Problem-solving ability.
- Attention to detail.
- Adaptability and flexibility.
- Ability to work under pressure.
- Teamwork and collaboration skills.
- Positive attitude and professionalism.
Salary Details
The official job posting has not specified an exact salary package. Compensation will be offered according to company standards, candidate performance, and experience level.
Additional Benefits May Include
- Performance-based incentives.
- Career growth opportunities.
- Professional training programs.
- Employee engagement activities.
- Health and wellness benefits.
- Paid leave benefits.
- Internal promotion opportunities.
How to Apply
Candidates can apply by following these steps:
Step 1
Visit the official Concentrix careers portal.
Step 2
Search for “Customer Support Advisor – Voice Process Pune.”
Step 3
Review the job description and eligibility criteria.
Step 4
Complete the online application form.
Step 5
Upload your updated resume.
Step 6
Submit the application and wait for further communication from the recruitment team.
Step 7
Attend the interview process if shortlisted.
Required Documents
Candidates should keep the following documents ready:
- Updated Resume/CV
- Graduation Mark Sheets
- Degree Certificate
- Government Photo ID (Aadhaar Card, PAN Card, Voter ID, etc.)
- Passport Size Photographs
- Address Proof
- Experience Certificate (If Applicable)
- Salary Slips (For Experienced Candidates)
- Valid Email ID
- Active Mobile Number
Other Important Details
Work Environment
- Work From Office role.
- Fast-paced customer support environment.
- Rotational shifts may be applicable.
- Team-based and performance-driven workplace.
Selection Process
The selection process may include:
- Resume Screening
- HR Interview
- Communication Assessment
- Operations Interview
- Final Selection
Shift Requirement
- Candidates should be flexible to work rotational shifts as per business requirements.
Important Note
Concentrix does not charge any recruitment fees, processing fees, or placement fees from candidates. Applicants should avoid fraudulent agencies or individuals claiming to offer jobs in exchange for money.
Why Apply for Concentrix Customer Support Advisor Jobs?
- Freshers can apply.
- Opportunity to work with a global company.
- Excellent career growth opportunities.
- Professional work environment.
- Voice process experience for future career advancement.
- Skill development in communication and customer handling.
- Exposure to international customer service standards.
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