CSG Technical Support Analyst Grad Recruitment 2026 | Remote Work From Home Job in India
Job Description
Job Overview
| Particulars | Details |
|---|---|
| Company Name | CSG |
| Job Role | Technical Support Analyst Grad |
| Job Location | Remote (Work From Home – India) |
| Salary | As Per Company Standards |
| Qualification | Bachelor’s Degree or Diploma in Computer Science, Information Technology, or Related Field |
| Experience | 0.5 to 1 Year |
| Job Type | Full-Time |
| Work Mode | Remote |
| Shift Timing | Split Shift (9:00 AM – 3:00 PM & 6:00 PM – 9:00 PM IST) |
Job Description
CSG is inviting applications for the position of Technical Support Analyst Grad for its Analysis and Support team. This is an excellent opportunity for fresh graduates and early-career IT professionals who want to build a career in technical support, application management, and software operations.
In this role, selected candidates will be responsible for monitoring application performance, troubleshooting technical issues, supporting deployments, and collaborating with development teams to maintain system stability. The position offers hands-on exposure to modern technologies, cloud platforms, CI/CD tools, and production support environments.
Candidates will work closely with engineering and research teams to identify system issues, analyze root causes, and provide effective solutions. This role is ideal for individuals who enjoy solving technical problems and working in a fast-paced technology-driven environment.
About the Company
CSG is a leading technology company that helps businesses create seamless customer experiences through innovative digital solutions. With more than four decades of industry expertise, CSG supports some of the world’s most recognized brands in telecommunications, media, financial services, and digital commerce.
The company focuses on helping organizations simplify customer engagement, billing, payments, and digital transformation. CSG is known for its employee-friendly work culture, innovation-driven environment, and opportunities for professional growth.
Eligibility Criteria
Educational Qualification
Candidates should possess any of the following:
- Bachelor’s Degree in Computer Science
- Bachelor’s Degree in Information Technology
- Diploma in Computer Science
- Diploma in Information Technology
- Equivalent qualification in a related technical field
Age Limit
- No specific age limit has been mentioned by the company.
- Candidates should meet the educational and experience requirements.
Gender
- Male and Female candidates are eligible to apply.
Experience Required
- 6 months to 1 year of experience in:
- Application Support
- Software Development
- Technical Operations
- IT Support Services
Freshers with relevant internship experience and strong technical knowledge may also be considered.
Job Responsibilities
Selected candidates will be responsible for:
- Monitoring and supporting CSG applications and products.
- Troubleshooting software and application-related issues.
- Performing debugging and basic issue resolution.
- Assisting in software deployment activities.
- Working with Jenkins and CI/CD deployment pipelines.
- Conducting root cause analysis for technical incidents.
- Supporting defect identification and resolution activities.
- Maintaining system logs and technical documentation.
- Collaborating with engineering and R&D teams.
- Participating in rotational on-call production support.
- Handling critical production incidents.
- Performing Linux and Unix system administration tasks.
- Supporting automation and scripting activities.
Required Skills
Technical Skills
- Basic knowledge of SQL and PLSQL
- Understanding of relational databases
- Familiarity with AWS or Microsoft Azure
- Knowledge of Jenkins
- Experience with Azure DevOps
- Basic Python programming knowledge
- Shell scripting fundamentals
- Linux/Unix operating system knowledge
- Application troubleshooting skills
- Understanding of CI/CD concepts
Soft Skills
- Strong analytical thinking
- Problem-solving ability
- Effective communication skills
- Team collaboration skills
- Documentation and reporting ability
- Time management skills
- Customer-focused approach
- Ability to work under pressure
Salary Details
CSG has not publicly disclosed the exact salary package for this position. However, candidates can expect a competitive compensation package based on their qualifications, skills, and experience.
Additional employee benefits include:
- Work From Home opportunity
- Hybrid work options
- Health Insurance Coverage
- Medical Benefits
- Dental Coverage
- Vision Care Benefits
- Paid Vacation Leave
- Paid Holidays
- Volunteer Leave Programs
- Employee Resource and Belonging Groups
- Career Development Opportunities
How to Apply
Follow these simple steps to apply:
Step 1
Visit the official CSG Careers portal.
Step 2
Search for “Technical Support Analyst Grad”.
Step 3
Read the complete job details carefully.
Step 4
Click on the Apply button.
Step 5
Create an account or log in to the recruitment portal.
Step 6
Fill in your personal, educational, and professional details.
Step 7
Upload the required documents.
Step 8
Submit the application form and save the confirmation for future reference.
Required Documents
Applicants should keep the following documents ready:
- Updated Resume/CV
- Passport Size Photograph
- Educational Certificates
- Degree/Diploma Mark Sheets
- Government ID Proof (Aadhaar Card, PAN Card, etc.)
- Experience Certificates (If Applicable)
- Internship Certificates
- Skill Certifications
- Recent Passport-sized Photograph
Other Important Details
Work Schedule
- Split Shift Timing:
- 9:00 AM to 3:00 PM IST
- 6:00 PM to 9:00 PM IST
Work Mode
- Fully Remote
- Hybrid Option Available
- In-Office Option Available (as per business requirement)
Preferred Technical Exposure
Candidates with knowledge of the following technologies will have an advantage:
- AWS Cloud
- Microsoft Azure
- SQL Database Management
- Jenkins
- Azure DevOps
- Python
- Linux Administration
- Shell Scripting
Language Requirement
- Strong English communication skills
- Ability to read, write, speak, and understand English in a professional environment
Why Join CSG?
Working with CSG provides an excellent opportunity to build a strong foundation in application support, cloud technologies, DevOps practices, and enterprise software operations. Employees benefit from a supportive work culture, learning opportunities, global exposure, and long-term career growth prospects.
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